Beyond Philosophy

OCTOBER 9, 2015

Big data is the gigantic data sets whose analysis could reveal predictions of human behavior. Big data is big news. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data. seconds later.

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Big data Consulting Consulting Morale 410

The Northridge Group

NOVEMBER 10, 2023

Fortunately, organizations can use the digital ecosystem to their advantage and enhance patient acquisition capabilities with data analytics. The healthcare data analytics market has been growing at a 1 5.3% This market has been experiencing such rapid growth for one reason: data analytics works. billion by 2030.

Analytics 77

Analytics Healthcare Marketing Consulting 77

AWS Machine Learning

MARCH 22, 2023

In this post, we show how to configure a new OAuth-based authentication feature for using Snowflake in Amazon SageMaker Data Wrangler. Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. For more information about prerequisites, see Get Started with Data Wrangler.

APIs 92

APIs Engineering Analytics Scripts 92

Beyond Philosophy

SEPTEMBER 19, 2020

‘ Customer Science’ is the fusion between technology, behavioral science and data. Customer Science to me in the integration between a number of existing disciplines; Behavioral Science, Technology (AI) and Big data. We often say there is a big difference between what Customers say and what they do.

Finance 396

Finance Big data Consulting Consulting 396

Beyond Philosophy

MARCH 20, 2021

We see this kind of behavior in many different areas, including big data , pictures from Mars , and even your customer behavior analysis. 14:17 Colin shares why we evolved to seek patterns in data we receive about the world around us. The post BIG Mistake: Are You Seeing Things In Your Customers That Don’t Exist?

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Big data Consulting Consulting Customer Experience 170

Jon Arnold

DECEMBER 7, 2020

What started as a basic exploration of a hot topic - AI for consultants - has turned into a 5-part series that I’ve been presenting on for SCTC. For everyone else, you can always become a member if you’re a consultant - otherwise, just follow me here, or drop me a line if you need help developing an AI strategy.

Consulting 80

Consulting Consulting Big data Contact Center 80

DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

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Consulting Consulting Marketing Contact Center 48

TechSee

SEPTEMBER 15, 2022

15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. BOSTON , Sept.

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Big data Consulting Consulting Contact Center 109

Beyond Philosophy

JANUARY 23, 2017

It can sound a little creepy and Big Brother-ish, but this proactive approach is very important when it comes to building a great customer experience. Like all data, though, wearable technology has its limitations. Data would suggest that the sunbather who drank six margaritas yesterday wants to do the same today.

Technology 344

Technology Big data Customer emotions Consulting 344

Beyond Philosophy

SEPTEMBER 11, 2017

Leverage Big Data for all it’s worth. Take all those hundreds of thousands of bits of data, and start getting to know who your customers are, what they want, and how they communicate. As a global Customer Experience consultancy we recommend all organizations have a Customer Experience Statement.

Advertising 384

Advertising Consulting Consulting Government 384

AWS Machine Learning

AUGUST 13, 2024

Generative artificial intelligence (AI) provides an opportunity for improvements in healthcare by combining and analyzing structured and unstructured data across previously disconnected silos. Figure 1: Architecture – Standard Form – Data Extraction & Storage.

Healthcare 128

Healthcare APIs Consulting Consulting 128

Beyond Philosophy

MAY 31, 2017

Seth Stephens-Davidowitz is an economist, data scientist and an author. His book, Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are , explores how big data reveals the biases we have and how we think. The Social-Desirability Bias. It’s called Google Trends.

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Surveys Big data Engineering Advertising 343

Beyond Philosophy

AUGUST 15, 2019

The Types of Data for Your Metrics. Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. VOC is the most interesting and the most written about type of data.

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Metrics Finance Surveys Consulting 312

Clarabridge

MARCH 21, 2017

Big data can be overwhelming. It’s just…well, big. And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. Every industry, and every company, will have different types of data to look at. These are the ones to examine closely.

Customer Experience 61

Customer Experience Big data Journey mapping Metrics 61

AWS Machine Learning

MARCH 15, 2024

With increased access to data, ML has the potential to provide unparalleled business insights and opportunities. To address this issue, federated learning (FL) is a decentralized and collaborative ML training technique that offers data privacy while maintaining accuracy and fidelity.

Healthcare 121

Healthcare Big data Engineering Accountability 121

AWS Machine Learning

NOVEMBER 7, 2024

A high-level description of the markdown pricing algorithm solution can be broken down into four steps: Discount-dependent forecast – Using past data, forecast future discount-dependent quantities that are relevant for determining the future profit of an item. Data collection – Updated shop prices lead to updated demand.

Engineering 111

Engineering Automotive Finance Government 111

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Much of the digital transformation emphasis has been on technology (big data analytics and cloud, mobile apps, etc.) Brand Equity.

Banking 225

Banking Customer centricity Big data Finance 225

AWS Machine Learning

JULY 15, 2024

If you want to learn more about this use case or have a consultative session with the Mission team to review your specific generative AI use case, feel free to request one through AWS Marketplace. Max Goff is a data scientist/data engineer with over 30 years of software development experience. She received her Ph.D.

Engineering 122

Engineering Entertainment Big data APIs 122

Outsource Consultants

DECEMBER 21, 2023

Leveraging Big Data for Proactive Service The use of Big Data in outsourced call centers is a recent, yet impactful, development. By analyzing vast data sets, BPOs can now predict customer needs and behavior, offering proactive solutions and personalized services, a stark contrast to the reactive models of the past.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

Beyond Philosophy

DECEMBER 23, 2015

Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Beyond Philosophy

NOVEMBER 19, 2020

However, he didn’t go the data route to prove it. It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. Use Big Data wisely. One of the things Causon advises is for companies to consider how they use big data. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Big data Consulting Consulting Customer Experience 283

Beyond Philosophy

FEBRUARY 5, 2018

One of the most important things we teach in our customer experience consultancy is that customers’ feelings and subconscious factors are the biggest influencers of customer behavior. Be Warned: You Can’t Rely on Big Data! We often say that customers — and humans in general – are irrational.

Consulting 250

Consulting Consulting Big data Banking 250

Natalie Petouhof

AUGUST 15, 2022

In this episode, Dr. Natalie Petouhoff, Senior Strategic Business Consultant Director at Genesys, explains why empathy makes good business sense — and how technology can enable it at scale. And it’s driving organizations to transform into customer-centric experience orchestration hubs.

Technology 52

Technology Big data Customer centricity Consulting 52

Tethr

AUGUST 13, 2020

Power’s leading industry intelligence, data, and benchmarks with the voice of customer insights delivered from Tethr to help organizations explore and pinpoint the specific areas needing attention to improve customer experience. Power is a global leader in consumer insights, advisory services, and data and analytics.

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Customer Experience Benchmark Best practices Big data 120

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years. And her son?

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Entertainment Customer Experience Coaching 136

AWS Machine Learning

DECEMBER 7, 2023

Since this process requires extensive data and complex computations, services like AWS Step Functions offer a significant advantage in organizing and optimizing tasks. It is particularly effective for capturing trends and seasonality in data. Each warehouse’s shift assignment process is defined as a separate workflow.

Management 126

Management Engineering Analytics Construction 126

Beyond Philosophy

JANUARY 7, 2016

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. My prediction. Predictive analytics are key to improving Customer Experience in 2016.

Employee engagement 186

Employee engagement Big data Analytics Education 186

AWS Machine Learning

NOVEMBER 8, 2023

times more energy efficient than the median of surveyed US enterprise data centers and up to 5 times more energy efficient than the average European enterprise data center. Memory consumption – Inefficient memory management in unoptimized code can result in unnecessary memory allocation, deallocation, or data duplication.

Analytics 124

Analytics Enterprise Scripts Big data 124

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 121

Government APIs Enterprise Best practices 121

TechSee

NOVEMBER 20, 2018

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

Technology 153

Technology Analytics Enterprise Call Center 153

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

AWS Machine Learning

OCTOBER 1, 2022

The Bundesliga Match Fact Pressure Handling consumes positions and event data, as well as data from other Bundesliga Match Facts, namely xPasses and Most Pressed Player. To guarantee the latest data is being reflected in the Pressure Handling calculations, we use Amazon Managed Streaming for Apache Kafka (Amazon MSK).

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Consulting Consulting Telecommunications Big data 101

Vcaretec

JUNE 6, 2022

Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Writer/Analyst by trade. Tweets are my own.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

AWS Machine Learning

JUNE 12, 2024

Amazon Q can help you get fast, relevant answers to pressing questions, solve problems, generate content, and take actions using the data and expertise found in your company’s information repositories and enterprise systems. He has extensive experience across big data, data science, and IoT, across consulting and industrials.

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APIs Enterprise Accountability Feedback 131

DMG Consulting

AUGUST 17, 2017

Thank you for your interest in DMG Consulting’s publications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Please complete the registration form below. First Name * Last Name Email Address *. Monthly DMG Newsletter.

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Contact Center Technology Big data Gamification 69