Beyond Philosophy

JANUARY 23, 2017

It can sound a little creepy and Big Brother-ish, but this proactive approach is very important when it comes to building a great customer experience. Like all data, though, wearable technology has its limitations. Data would suggest that the sunbather who drank six margaritas yesterday wants to do the same today.

Technology 344

Technology Big data Customer emotions Consulting 344

Beyond Philosophy

MAY 31, 2017

Seth Stephens-Davidowitz is an economist, data scientist and an author. His book, Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are , explores how big data reveals the biases we have and how we think. The Social-Desirability Bias. It’s called Google Trends.

Surveys 343

Surveys Big data Engineering Advertising 343

Beyond Philosophy

AUGUST 15, 2019

The Types of Data for Your Metrics. Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. VOC is the most interesting and the most written about type of data.

Metrics 312

Metrics Finance Surveys Consulting 312

Beyond Philosophy

DECEMBER 23, 2015

Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Much of the digital transformation emphasis has been on technology (big data analytics and cloud, mobile apps, etc.) Brand Equity.

Banking 225

Banking Customer centricity Big data Finance 225

The Northridge Group

MARCH 28, 2022

In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. The data was loaded, cleaned, transformed, and analyzed using SQL tables.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

Beyond Philosophy

FEBRUARY 5, 2018

One of the most important things we teach in our customer experience consultancy is that customers’ feelings and subconscious factors are the biggest influencers of customer behavior. Be Warned: You Can’t Rely on Big Data! We often say that customers — and humans in general – are irrational.

Consulting 250

Consulting Consulting Big data Banking 250

Beyond Philosophy

FEBRUARY 5, 2022

Big Data creates big problems. Kapiche specializes in helping organizations interpret customer data without manually coding it reading thousands of comments. Stuart understands the problem with collecting customer data but not knowing what to do with it next. Please tell us how we are doing!

Customer Experience 39

Customer Experience Consulting Consulting Big data 39

Beyond Philosophy

NOVEMBER 19, 2020

However, he didn’t go the data route to prove it. It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. Use Big Data wisely. One of the things Causon advises is for companies to consider how they use big data. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Big data 283

Big data Consulting Consulting Surveys 283

Beyond Philosophy

MARCH 20, 2021

We see this kind of behavior in many different areas, including big data , pictures from Mars , and even your customer behavior analysis. 14:17 Colin shares why we evolved to seek patterns in data we receive about the world around us. The post BIG Mistake: Are You Seeing Things In Your Customers That Don’t Exist?

Big data 170

Big data Consulting Consulting Customer Experience 170

AWS Machine Learning

NOVEMBER 29, 2023

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. To import data from Snowflake, follow steps from Set up OAuth for Snowflake.

Engineering 123

Engineering Big data Customer centricity Education 123

Natalie Petouhof

JUNE 16, 2016

Enterprise resource planning (ERP) within the cloud is the engine utilizing data produced on the plant floor to power manufacturers. Cloud ERP gives manufacturers more precise and real-time data. Big data is popular amongst business intelligence and analytics applications. This change coming will be historic.

Big data 49

Big data Engineering Enterprise Analytics 49

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

Beyond Philosophy

JANUARY 7, 2016

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. My prediction. Predictive analytics are key to improving Customer Experience in 2016.

Employee engagement 186

Employee engagement Big data Analytics Education 186

ShepHyken

APRIL 28, 2017

Customer service needs customer data. John Rampton, entrepreneur and investor, defines single customer view as: ❝…an accessible and consistent set of information about how a customer has interacted with your company, including what they have bought, their personal data, opinions, and feedback.❞. Challenges to achieving SCV.

Customer Service 237

Customer Service Contact Center Technology Big data 237

Beyond Philosophy

JULY 5, 2016

Most companies collect small and big data to do more targeted marketing selling, and use metrics like customer satisfaction, indices, NPS and/or CES to reward or punish employees. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

AWS Machine Learning

MARCH 22, 2023

In this post, we show how to configure a new OAuth-based authentication feature for using Snowflake in Amazon SageMaker Data Wrangler. Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. For more information about prerequisites, see Get Started with Data Wrangler.

APIs 98

APIs Engineering Analytics Scripts 98

Beyond Philosophy

JANUARY 7, 2016

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. My prediction. Predictive analytics are key to improving Customer Experience in 2016.

Employee engagement 150

Employee engagement Big data Analytics Education 150

Jon Arnold

DECEMBER 7, 2020

What started as a basic exploration of a hot topic - AI for consultants - has turned into a 5-part series that I’ve been presenting on for SCTC. For everyone else, you can always become a member if you’re a consultant - otherwise, just follow me here, or drop me a line if you need help developing an AI strategy.

Consulting 80

Consulting Consulting Big data Contact Center 80

TechSee

NOVEMBER 20, 2018

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

Technology 153

Technology Analytics Enterprise Call Center 153

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Customer Experience Entertainment Coaching 136

The Northridge Group

NOVEMBER 10, 2023

Fortunately, organizations can use the digital ecosystem to their advantage and enhance patient acquisition capabilities with data analytics. The healthcare data analytics market has been growing at a 1 5.3% This market has been experiencing such rapid growth for one reason: data analytics works. billion by 2030.

Analytics 77

Analytics Healthcare Marketing Consulting 77

TechSee

SEPTEMBER 15, 2022

15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. BOSTON , Sept.

Big data 109

Big data Consulting Consulting Contact Center 109

Tethr

AUGUST 13, 2020

Power’s leading industry intelligence, data, and benchmarks with the voice of customer insights delivered from Tethr to help organizations explore and pinpoint the specific areas needing attention to improve customer experience. Power is a global leader in consumer insights, advisory services, and data and analytics.

Customer Experience 120

Customer Experience Benchmark Best practices Big data 120

AWS Machine Learning

MARCH 15, 2024

With increased access to data, ML has the potential to provide unparalleled business insights and opportunities. To address this issue, federated learning (FL) is a decentralized and collaborative ML training technique that offers data privacy while maintaining accuracy and fidelity.

Healthcare 138

Healthcare Big data Engineering Accountability 138

Clarabridge

MARCH 21, 2017

Big data can be overwhelming. It’s just…well, big. And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. Every industry, and every company, will have different types of data to look at. These are the ones to examine closely.

Customer Experience 61

Customer Experience Big data Journey mapping Metrics 61

360Connext

SEPTEMBER 27, 2017

Soft Data is Perfectly OK. We’re now taming big data into impressive insights. It’s not always about who has the biggest data, it’s about who has the biggest heart. “It’s not always about who has the biggest data, it’s about who has the biggest heart.”@jeanniecw

Banking 124

Banking Metrics Big data Consulting 124

Callminer

SEPTEMBER 14, 2020

They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs. Carol Tompkins is the Business Development Consultant at AccountsPortal. The role of the business analyst in call center operations is to…”. Andrew Tillery.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

AUGUST 13, 2024

Generative artificial intelligence (AI) provides an opportunity for improvements in healthcare by combining and analyzing structured and unstructured data across previously disconnected silos. Figure 1: Architecture – Standard Form – Data Extraction & Storage.

Healthcare 129

Healthcare APIs Consulting Consulting 129

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. Where do we draw the line?

Big data 101

Big data Analytics Technology Contact Center 101

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. Ever since Google made “ data scientist ” the sexy job title for the decade, both suppliers and users have obsessed with technology and technical skills.

CRM 100

CRM Consulting Consulting Big data 100

DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Callminer

JULY 15, 2019

Creating Customer Service Super Agents with Data, Tech and Coaching featuring Forrester. In 2019, Forrester Research predicts customer service organizations will have to leverage three components of their contact center for success: automation, data, and agents. Register for 3pm EST / Noon PST Session . Register for 1pm BST Session.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years. And her son?

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53