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In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. The data was loaded, cleaned, transformed, and analyzed using SQL tables.
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However, the sharing of raw, non-sanitized sensitive information across different locations poses significant security and privacy risks, especially in regulated industries such as healthcare. Limiting the available data sources to protect privacy negatively affects result accuracy and, ultimately, the quality of patient care.
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When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Writer/Analyst by trade.
At Outsource Consultants, we’ve observed how Mexico customer service centers are outperforming their global counterparts. Many centers adhere to international standards such as ISO 9001 and comply with industry-specific regulations like HIPAA for healthcare and PCI-DSS for financial services. Get a free consultation today!
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Fortunately, the latest technologies utilize artificial intelligence and bigdata to address customer concerns and process inefficiency. Benefits of a Call Center: Healthcare and Medical Practice. Speak to our qualified business consultants today to get started with your customized, affordable package.
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Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. who interact with them.
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Telus International Based in Canada, Telus International provides IT and customer service outsourcing support to customers in industries such as technology, media, games, e-commerce, and healthcare. Its incorporating more artificial intelligence solutions for companies interested in benefiting from bigdata and AI insights.
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