Natalie Petouhof

JUNE 16, 2016

Businesses are becoming more aware of the computer industry and the software is improving with each release. Enterprise resource planning (ERP) within the cloud is the engine utilizing data produced on the plant floor to power manufacturers. Big data is popular amongst business intelligence and analytics applications.

Big data 49

Big data Engineering Enterprise Analytics 49

TechSee

SEPTEMBER 15, 2022

15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. BOSTON , Sept.

Big data 109

Big data Consulting Consulting Contact Center 109

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Every time technician is dispatched, the company incurs a significant expense. Solution: Two New Technology Trends. Better CX at lower cost.

Technology 153

Technology Analytics Enterprise Call Center 153

AWS Machine Learning

MARCH 18, 2025

As the healthcare industry continues to embrace digital transformation, solutions that combine advanced technologies like audio-to-text translation and LLMs will become increasingly valuable in addressing key challenges, such as patient education, engagement, and empowerment.

Healthcare 79

Healthcare Analytics Consulting Consulting 79

Tethr

AUGUST 13, 2020

Power’s leading industry intelligence, data, and benchmarks with the voice of customer insights delivered from Tethr to help organizations explore and pinpoint the specific areas needing attention to improve customer experience. The world’s leading businesses across major industries rely on J.D.

Customer Experience 120

Customer Experience Benchmark Best practices Big data 120

360Connext

SEPTEMBER 27, 2017

Soft Data is Perfectly OK. We’re now taming big data into impressive insights. Comparisons outside of your industry are the norm, not the exception. ” Customers don’t care about your industry, or your org chart, or your logistical limitations.

Banking 124

Banking Metrics Big data Consulting 124

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years. Close to that same period, the Center for Women’s Business Research reported that 10.1

Consulting 138

Consulting Consulting Telecommunications Advertising 138

ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. A: I am fortunate to have a strong team of onboarding, engagement and support consultants.

Morale 98

Morale Consulting Consulting Big data 98

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. Where do we draw the line?

Big data 101

Big data Analytics Technology Contact Center 101

DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years.

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. Those who did master the skills I’ve outlined above went on to not just be effective consultants within their business, many are now leaders themselves.

CRM 100

CRM Consulting Consulting Big data 100

AWS Machine Learning

AUGUST 13, 2024

Generative artificial intelligence (AI) provides an opportunity for improvements in healthcare by combining and analyzing structured and unstructured data across previously disconnected silos. Deborah Devadason is a Senior Advisory Consultant in the Professional Service team at Amazon Web Services.

Healthcare 126

Healthcare APIs Consulting Consulting 126

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Writer/Analyst by trade.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Callminer

JULY 15, 2019

The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019. Artificial intelligence is a hot topic as well as a fast-growing industry. According to Forbes, the industry is projected to reach $77.6 Can you Hear Me Now?

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

MARCH 15, 2024

With increased access to data, ML has the potential to provide unparalleled business insights and opportunities. However, the sharing of raw, non-sanitized sensitive information across different locations poses significant security and privacy risks, especially in regulated industries such as healthcare.

Healthcare 119

Healthcare Big data Engineering Accountability 119

CSM Magazine

JULY 29, 2021

Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development.

Real estate 98

Real estate Engineering Consulting Consulting 98

Cincom

JANUARY 31, 2025

The travel industry has embraced digital tools to revolutionize the customer journey, making planning faster, easier, and more efficient. Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences.

CRM 40

CRM Analytics Automotive Technology 40

Natalie Petouhof

FEBRUARY 23, 2016

Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for both companies through their combined capabilities.

Consulting 40

Consulting Consulting Enterprise Management 40

AWS Machine Learning

JULY 15, 2024

However, traditional dubbing methods are costly ( about $20 per minute with human review effort ) and time consuming, making them a common challenge for companies in the Media & Entertainment (M&E) industry. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud.

Engineering 115

Engineering Entertainment Big data APIs 115

Outsource Consultants

DECEMBER 21, 2023

This time of year is crucial for many industries. We’ve written extensively about how BPO partners are changing the industry. Leveraging Big Data for Proactive Service The use of Big Data in outsourced call centers is a recent, yet impactful, development.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

AWS Machine Learning

JUNE 12, 2024

He has extensive experience across big data, data science, and IoT, across consulting and industrials. He is an advocate of cloud-centered data and ML platforms and the value they can drive for customers across industries. Deba is a Senior Architect on the AWS GenAI Labs team.

APIs 128

APIs Enterprise Accountability Feedback 128

DMG Consulting

DECEMBER 10, 2018

This has been the case for the past 40 years, but now the vendors are adding analytics, big data, artificial intelligence (AI) and robotic process automation (RPA) to help companies work smarter instead of harder. These innovations are game-changers for companies and the industry in general. Learn more at www.dmgconsult.com.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

Outsource Consultants

MARCH 12, 2025

At Outsource Consultants, we’ve observed how Mexico customer service centers are outperforming their global counterparts. Industry observations indicate that this nuanced communication style leads to higher customer satisfaction scores and increased loyalty.

Customer retention 67

Customer retention Call Center outsourcing Consulting 67

Clarabridge

MARCH 21, 2017

Big data can be overwhelming. It’s just…well, big. And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. Every industry, and every company, will have different types of data to look at. Let us show you.

Customer Experience 61

Customer Experience Big data Journey mapping Metrics 61

ChurnZero

JUNE 22, 2021

How “Big Data” is different than “Big Insight” How to create winning propositions the will turn reluctant prospects into loyal customers. My name is Kristen Hayer, and I’m the CEO of The Success League, a Customer Success consulting firm. What customer insight really is and isn’t.

SaaS 92

SaaS Consulting Consulting Sales 92

Callminer

SEPTEMBER 14, 2020

Business analysts play an integral role in any industry, but they’re especially vital in call center operations. Carol Tompkins is the Business Development Consultant at AccountsPortal. Carol Tompkins. accountsportal. The role of the business analyst in call center operations is to…”.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Customer Guru

MAY 1, 2018

Prior to Simplilearn, Mr. Sridhar has been associated with the IT and Business Process Outsourcing industry at various management positions, where he has led large teams, engaged with clients across geographies and held other top-line and bottom-line responsibilities. We ensure our content is aligned to industry requirements.

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

AWS Machine Learning

NOVEMBER 8, 2023

His knowledge ranges from application architecture to big data, analytics, and machine learning. Erick Irigoyen is a Solutions Architect at Amazon Web Services focusing on clients in the Semiconductors and Electronics industry. Erick holds a B.S. in Business from the University of San Francisco and an M.S.

Analytics 117

Analytics Enterprise Big data Scripts 117

Kayako

MAY 11, 2017

By always looking for what more you can do for your customers , you’ll ensure your company holds a place in your industry as a thought-leader and pioneer. What they think of your industry and your company. What do they expect to get from the “average” company in your industry? What does “average” service look like?

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Method:CRM

FEBRUARY 27, 2019

The accounting industry: (p)art of the deal. Businesses in every industry bring accountants to the table for their most serious strategy sessions. In some industries, like the investment sector, having a designated CFO is mandatory. Accountants speak the language of business. It’s a win-win for both parties.

Accountability 61

Accountability Consulting Consulting CRM 61

AWS Machine Learning

DECEMBER 7, 2023

He joined Getir in 2021 and currently works as a Data Science & Analytics Manager with the responsibility of Search, Recommendation, and Growth domains. Fatma Nur Dumlupınar Keşir received her Bachelor’s Degree from Industrial Engineering Department at Boğaziçi University.

Management 120

Management Engineering Analytics Construction 120

AWS Machine Learning

OCTOBER 27, 2022

They also established data processing and forecasting pipelines, which can scale to thousands of stores and product categories, and developed a scalable reference architecture to be used for future extensions. To implement demand forecasting that enhances sustainability, we also considered industry-specific properties: Short lead times.

APIs 98

APIs Best practices Metrics Government 98

Comm100

SEPTEMBER 22, 2016

Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Customer Service Culture. Loyalty 3.0: Author John R.

Customer Service 78

Customer Service Gamification Consulting Consulting 78

AWS Machine Learning

OCTOBER 1, 2022

Tareq Haschemi is a consultant within AWS Professional Services. His skills and areas of expertise include application development, data science, machine learning, and big data. He supports customers in developing data-driven applications within the cloud.

Consulting 93

Consulting Consulting Telecommunications Big data 93

COPC

APRIL 20, 2020

s recent move to virtualize a wide range of services including consulting, training and COPC certification. Certification to the COPC CX Standard , which is an independent and objective assessment of a company’s operations, is the industry’s gold standard. consultants delivered a virtual readout of their findings.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

Outsource Consultants

FEBRUARY 16, 2018

Companies that utilize Big Data to analyze their customers by segmentation of their social media interactions, website interactions, and other behaviors will be able to shift their focus towards a customer-centric philosophy. We can help! Fill out the form for a free contact center cost proposal.

outsourcing 52

outsourcing Big data Customer centricity Contact Center 52