Beyond Philosophy

FEBRUARY 5, 2022

Big Data creates big problems. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post Why Your Measurement is Killing Your Customer Experience And What To Do About It appeared first on CX Consulting.

Customer Experience 39

Customer Experience Consulting Consulting Big data 39

AWS Machine Learning

MARCH 18, 2025

Extraction of relevant data points for electronic health records (EHRs) and clinical trial databases. Data integration and reporting The extracted insights and recommendations are integrated into the relevant clinical trial management systems, EHRs, and reporting mechanisms.

Healthcare 115

Healthcare Analytics Consulting Consulting 115

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

AWS Machine Learning

FEBRUARY 21, 2025

Offline knowledge management: a. Without # being able to consult the Knowledge Base, I cannot provide details on any # particular new Bedrock Agent features at this time. Cache management and update strategy: Regularly refresh the semantic cache with current, frequently asked questions to maintain relevance and improve hit rates.

Engineering 125

Engineering APIs Analytics Enterprise 125

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe the end-to-end workforce management system that begins with location-specific demand forecast, followed by courier workforce planning and shift assignment using Amazon Forecast and AWS Step Functions. It allows for better control and efficient resource management.

Management 131

Management Engineering Analytics Construction 131

Natalie Petouhof

JUNE 16, 2016

Cloud ERP gives manufacturers more precise and real-time data. Also, it is delivering programmable logic controllers, barcode readers, visual management systems, and wearable technology that can assimilate with the ERP system. Big data is popular amongst business intelligence and analytics applications.

Big data 49

Big data Engineering Enterprise Analytics 49

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys.

Technology 136

Technology Customer Experience Entertainment Coaching 136

AWS Machine Learning

APRIL 30, 2025

This integrated approach not only accelerates the path from pre-production to full-scale implementation, but also enables them to adapt quickly to new generative AI advancements, manage complex dependencies, and scale resources as needed, ultimately driving innovation and competitive advantage in the rapidly evolving field of generative AI.

Government 68

Government Engineering Enterprise APIs 68

The Northridge Group

MARCH 28, 2022

Using the client’s data, Northridge was able to leverage a Big Data processing platform to perform advanced data analytics. The data was loaded, cleaned, transformed, and analyzed using SQL tables. Authored by Mary Kane, Managing Principal of Healthcare and Nathan Hart , Sr. Impactful Results.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

AWS Machine Learning

JUNE 26, 2023

To address this challenge, AWS introduced Amazon SageMaker Role Manager in December 2022. SageMaker Role Manager is a powerful tool can you can use to swiftly develop persona-based roles, which can be easily customized to meet specific requirements. SageMaker Role Manager also allows for fine-grained customization.

Management 96

Management Construction Automotive Engineering 96

TechSee

NOVEMBER 20, 2018

To reduce these truck roll costs and inefficiencies, service companies must find better solutions for better managing tech dispatches as well as for resolving more issues remotely. Then, a wide service window requires the customer to take time off from work – a practice that is both inconvenient and frustrating. Better CX at lower cost.

Technology 153

Technology Analytics Enterprise Call Center 153

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. She believes working for a Woman-owned business after working at a fast-paced agency has provided a wealth of insight into the sharp contrast of managing people. “ I value those relationships immensely.”

Consulting 138

Consulting Consulting Telecommunications Advertising 138

Tethr

AUGUST 13, 2020

Power consultant provides a review and readout of the results to help further isolate macro issues and prescribe best practices. Michael Vermillion, Vice President and General Manager, Customer Service Practice at J.D. Power is a global leader in consumer insights, advisory services, and data and analytics.

Customer Experience 120

Customer Experience Benchmark Best practices Big data 120

DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Natalie Petouhof

JUNE 9, 2015

Tweet In this new report we look at some of the key concepts for defining the elements required for superb experience management in the digital business disruption era. For many organization’s customer experience management is a major pillar in their efforts to engage and retain their customers and partners.

Management 68

Management CRM Government Big data 68

AWS Machine Learning

AUGUST 29, 2022

Customers are increasingly adopting multi-account architectures for deploying and managing machine learning (ML) workflows with SageMaker Pipelines. To further monitor those workflows, data scientists now require cross-account read-only permission to the deployed pipeline in the test account.

Accountability 98

Accountability APIs Management Engineering 98

ChurnZero

MAY 19, 2020

RFP360 , offers the only full-circle RFP management solution designed for issuers and responders. Through innovative technology that leverages big data and automated workflows, as well as a keen understanding of the complexities of procurement and bidding, they help their customers develop strategic RFP processes that deliver results.

Morale 98

Morale Consulting Consulting Big data 98

Peter Lavers

NOVEMBER 26, 2015

Scepticism from line managers (especially CMOs) as to what value such training would deliver. This recent fascination with “ big data ” or “ predictive analytics ” or “ data scientists ” is also worryingly reminiscent of what happened during the CRM ‘bubble’. Just too damn busy!

CRM 100

CRM Consulting Consulting Big data 100

AWS Machine Learning

MARCH 15, 2024

SageMaker Experiments is a capability of SageMaker that lets you create, manage, analyze, and compare your ML experiments. Active tidying up the environment, such as deleting unused instances, stopping unnecessary services, and removing temporary data, contributes to a clean and organized infrastructure.

Healthcare 136

Healthcare Big data Engineering Accountability 136

DMG Consulting

MAY 26, 2020

The greatest areas of investment in service organizations and contact centers are in AI, robotic process automation (RPA), big data and digital-oriented applications, all of which are delivered via the cloud. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). .

Contact Center 96

Contact Center Analytics Consulting Consulting 96

DMG Consulting

AUGUST 31, 2018

These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.

Contact Center 91

Contact Center Virtual Agent Consulting Consulting 91

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Carol Tompkins is the Business Development Consultant at AccountsPortal. Carol Tompkins. accountsportal. Van Goodwin.

Call Center 182

Call Center Analytics First call resolution Metrics 182

DMG Consulting

AUGUST 17, 2017

Thank you for your interest in DMG Consulting’s publications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Knowledge management (KM). Please complete the registration form below. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Big data Gamification 69

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

AWS Machine Learning

AUGUST 2, 2024

We partnered with Keepler , a cloud-centered data services consulting company specialized in the design, construction, deployment, and operation of advanced public cloud analytics custom-made solutions for large organizations, in the creation of the first generative AI solution for one of our corporate teams.

APIs 127

APIs Analytics Chatbots Engineering 127

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

Call Experts

JANUARY 23, 2019

Many business owners, managers, and employees are not familiar with the basics and are missing out on countless opportunities. Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Omnichannel management creates opportunity.

Management 53

Management outsourcing Call Center Answering services 53

Vcaretec

JUNE 6, 2022

Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.'

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

CSM Magazine

JULY 29, 2021

Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development.

Real estate 98

Real estate Engineering Consulting Consulting 98

AWS Machine Learning

JUNE 12, 2024

The UI application assumes an AWS Identity and Access Management (IAM) role and retrieves an AWS session token from the AWS Security Token Service (AWS STS). Access to IAM Identity Center to create a customer managed application. An SSL certificate created and imported into AWS Certificate Manager (ACM).

APIs 138

APIs Enterprise Accountability Feedback 138

AWS Machine Learning

JULY 15, 2024

If you want to learn more about this use case or have a consultative session with the Mission team to review your specific generative AI use case, feel free to request one through AWS Marketplace. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud.

Engineering 126

Engineering Entertainment Big data Benchmark 126

360Connext

MARCH 13, 2017

Big AI will be just as important as Big Data in the near future. In the past few years, we’ve heard so much around big data. There are entire organizations learning how to manage and manipulate the incredible amount of data now available to us. We won’t cry (out loud.). indicates required.

Big data 77

Big data Education Consulting Consulting 77

Natalie Petouhof

FEBRUARY 23, 2016

Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for both companies through their combined capabilities.

Consulting 40

Consulting Consulting Enterprise Management 40

AWS Machine Learning

OCTOBER 1, 2022

If that player manages to resolve the pressure situation without losing the ball, they increase their performance under pressure. To guarantee the latest data is being reflected in the Pressure Handling calculations, we use Amazon Managed Streaming for Apache Kafka (Amazon MSK). About the Authors.

Consulting 108

Consulting Consulting Telecommunications Big data 108

DMG Consulting

DECEMBER 10, 2018

This has been the case for the past 40 years, but now the vendors are adding analytics, big data, artificial intelligence (AI) and robotic process automation (RPA) to help companies work smarter instead of harder. The worlds of interaction management and customer relationship management (CRM) are coming together.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

AWS Machine Learning

NOVEMBER 29, 2023

Solution overview For our use case, we are assuming the role of a data professional at a financial services company. We use two sample datasets to build an ML model that predicts whether a loan will be fully repaid by the borrower, which is crucial for managing credit risk. Product Manager at AWS. Huong Nguyen is a Sr.

Engineering 127

Engineering Big data Customer centricity Education 127

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 130

Government APIs Enterprise Best practices 130