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21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

Carol Tompkins is the Business Development Consultant at AccountsPortal. The business analyst’s role is to evaluate the customer experience and then identify how to improve the customer experience either with software changes or call center script changes. They can assess how current scripts are performing and change them as needed.

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Promote pipelines in a multi-environment setup using Amazon SageMaker Model Registry, HashiCorp Terraform, GitHub, and Jenkins CI/CD

AWS Machine Learning

Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. upload_file("pipelines/train/scripts/raw_preprocess.py","mammography-severity-model/scripts/raw_preprocess.py") s3_client.Bucket(default_bucket).upload_file("pipelines/train/scripts/evaluate_model.py","mammography-severity-model/scripts/evaluate_model.py")

Scripts 109
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Federated learning on AWS using FedML, Amazon EKS, and Amazon SageMaker

AWS Machine Learning

To create these packages, run the following script found in the root directory: /build_mlops_pkg.sh He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings.

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Enable fully homomorphic encryption with Amazon SageMaker endpoints for secure, real-time inferencing

AWS Machine Learning

default_bucket() upload _path = f"training data/fhe train.csv" boto3.Session().resource("s3").Bucket To see more information about natively supported frameworks and script mode, refer to Use Machine Learning Frameworks, Python, and R with Amazon SageMaker. resource("s3").Bucket Bucket (bucket).Object Object (upload path).upload

Scripts 103
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Video auto-dubbing using Amazon Translate, Amazon Bedrock, and Amazon Polly

AWS Machine Learning

We use the custom terminology dictionary to compile frequently used terms within video transcription scripts. If you want to learn more about this use case or have a consultative session with the Mission team to review your specific generative AI use case, feel free to request one through AWS Marketplace. Here’s an example.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. The software allows users to build interactive decision trees, troubleshooters, phone scripts, process guides, diagnostic systems and more.

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Build a custom UI for Amazon Q Business

AWS Machine Learning

You can also find the script on the GitHub repo. He helps organizations in achieving specific business outcomes by using data and AI, and accelerating their AWS Cloud adoption journey. He has extensive experience across big data, data science, and IoT, across consulting and industrials.

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