21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations
Callminer
SEPTEMBER 14, 2020
Carol Tompkins is the Business Development Consultant at AccountsPortal. The business analyst’s role is to evaluate the customer experience and then identify how to improve the customer experience either with software changes or call center script changes. They can assess how current scripts are performing and change them as needed.
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