Big data Contact Center Entertainment 
CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it.
Call Center Weekly
DECEMBER 19, 2017
By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys.
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Callminer
SEPTEMBER 1, 2020
While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.
CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it.
Taylor Reach Group
MAY 24, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. In 2018 we’re introducing our new look as Customer Contact Week.
Taylor Reach Group
JULY 17, 2017
And it would be worth it, as there are just so many possibilities to explore when pondering the ultimate takeover of the Contact Center by androids. Contact Center companies must have both a sound strategy and the technical infrastructure in place to address this growing concern. Enter artificial intelligence.
VocalCom
AUGUST 6, 2018
By working closely with big data and even principles of behavioral psychology, artificial intelligence can help brands find their target audience more effectively and transform the quality of the customer experience. However, artificial intelligence has the capacity to deliver more than just direct customer service.
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