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By Melissa Pollock Cloud-based contactcenter platforms, bigdata analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys.
In April 2024, the Las Vegas Convention Center will see the return of the Call and ContactCenter Expo. The event is focused on the processes used by call and contactcenters, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, ContactCenter and/or Customer Experience. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contactcenter. Attend workshops and sessions.
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