Customer Guru

MAY 1, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. Link: [link]. Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

Kayako

MAY 11, 2017

Companies like Virgin Atlantic, British Airways, and Zappos go the extra mile to ensure their customers receive top-notch customer service. They recognize, as we discussed, the importance of exceeding your customer’s expectations , and adding “bang” for their buck. Exceeding expectations is an ongoing, cyclical process.

Analytics 115

Analytics Entertainment Customer retention Surveys 115

LiveChat

NOVEMBER 28, 2016

In this post, I’ll show you what the most important customer service traits for your customers, for your business and for your revenue are. #1. Exceed your customer’s expectations. There is a huge difference between being customer-focused and customer-centric. Well, the response is one: big data.

Customer Service 55

Customer Service Brand ambassadors Customer centricity Big data 55

C Space

MARCH 12, 2020

She envisions a near future where the relationships companies form with customers play as vital a role in organizational operations and decision-making as big data and sales results. This is where closeness to core customer groups plays another critical role. Businesses across the world are bracing for a “demand shock”.

Construction 59

Construction Government Big data Sales 59

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

REVE Chat Blog

FEBRUARY 12, 2020

Understanding the customer journey in banking is essential to delivering excellent experiences. Make use of big data analytics. Understanding customers is the foundation for sustainable competitive advantage in banking. . This includes taking a 360-degree view of your banking customer and leveraging the data available. .

Banking 76

Banking Customer Experience Chatbots Big data 76

ChurnZero

DECEMBER 11, 2020

T h e complexity of Customer Success software is often grossly underestimated. . By p roactively communicating churn risk and churn intervention plays , you change the entire dynamic in your organization around churn and shift the perception of Customer Success. . Of course, this becomes a formidable task at scale.

CRM 59

CRM SaaS Technology Big data 59

Balto

JANUARY 14, 2025

It provides actionable insights into key performance indicators (KPIs) such as average handle time (AHT), first call resolution (FCR), and customer satisfaction scores, which evaluate the effectiveness of call center operations and customer experience. This personalization increased customer retention by 18%.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Talkdesk

AUGUST 7, 2017

And, almost 50 years later, customer satisfaction remains a topic of discussion for companies of all sizes, from the scrappy startup to the global conglomerate. We know when a package delivery is delayed, when an app crashes, when a device is not being used and when a customer walks out of a store empty-handed.

Metrics 40

Metrics Customer Service Advertising Upselling 40

Talkdesk

AUGUST 7, 2017

And, almost 50 years later, customer satisfaction remains a topic of discussion for companies of all sizes, from the scrappy startup to the global conglomerate. We know when a package delivery is delayed, when an app crashes, when a device is not being used and when a customer walks out of a store empty-handed.

Metrics 40

Metrics Customer Service Advertising Upselling 40

ClearAction

JULY 11, 2023

Customer Service, Customer Success, Customer Loyalty, Experience Design, etc. are relatively small portions of customers’ end-to-end experience with your brand. Do not mislabel your job titles, technologies, courses, academies, certificates, consulting, and strategies. Be specific about what they are.

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

ChurnZero

JUNE 3, 2022

If you can somehow—this is of course magic, although maybe it’s not magic—[achieve] near zero-cost renewable energy. I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

If you can somehow—this is of course magic, although maybe it’s not magic—[achieve] near zero-cost renewable energy. I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers.

SaaS 52

SaaS B2B Upselling Metrics 52

Russel Lolacher

NOVEMBER 28, 2022

If I’m in a meeting and I tell people, you know what, I messed up, of course, I’m a human. And you don’t know, you know, I’m not a big data guy. The public sees it from the outside looking in going, Oh, good, they’re engaging, they’re customer centric. “Is it weird?

Government 98

Government Employee engagement Management Personalization 98

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. With increasing competition, they have to focus on becoming customer-centric to sustain in their niche. 2 Proactive medical treatment.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

C3Centricity

OCTOBER 22, 2018

So here are my seven learnings about customer service excellence: 1. Over the course of the days I spent at the hospital and then the clinic, I saw many different doctors, nurses. Personalisation has become essential in all engagements between companies and their customers. Introduce yourself. cleaners, waiters etc.

Healthcare 114

Healthcare Customer Service Customer centricity CRM 114

C Space

AUGUST 5, 2019

Customer Values: Q&A with Peter Fader, Professor of Marketing, The Wharton School at the University of Pennsylvania. Peter Fader has written two books, both with “customer centricity” in the title: Customer Centricity and The Customer Centricity Playbook. Instead, he cringes. Daniel Sills.

Marketing 61

Marketing Customer centricity Big data Chief Customer Officer 61

CX Journey

FEBRUARY 27, 2015

Is your company committing the 7 Deadly Sins of customer experience? Of course, as I ran down the list and explained them (in a PG kind of way), I pondered sins of the customer experience. CX Strategy refers to your approach to delivering a great customer experience. How will you transform to a customer-centric culture?

Customer Experience 86

Customer Experience Government Journey mapping Customer centricity 86