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Case Study: Enhance Your CX With This Technology

Beyond Philosophy

Each passenger will receive a personalized token that can be worn around your neck, on your wrist or carried in your pocket. The sensors interact with 4000 high res screens throughout the ship to provide personalized recommendations. If you liked this article, you might also find these intriguing: The Big Hole in Big Data.

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Guest Post: 5 Unexpected Uses for Customer Data

ShepHyken

We expect to receive personalized service everywhere – even if we are talking about the devices in our home. Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. The usage goes far beyond personalized advertisement or targeting. Personalize Healthcare.

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Be Honest: Are You Communicating Effectively?

Beyond Philosophy

Effective communication is the lifeblood of any relationship, whether it’s between individuals, informal groups, within companies, between leaders and the people they govern, and, of course, between companies and their customers. Leverage Big Data for all it’s worth. 1 – Understand your customer.

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Majoring in Customer Experience

CX Accelerator

The response to this question was fascinating as 69% of respondents said that if they could go back in time they would select a different course of study. Some would make a small change like taking a few more business, economics, or psychology courses, or adding a minor in a relevant topic. Erica Mancuso.

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Leveraging Big Data to Fine Tune Customer Experiences

Avaya

Whether you realize it or not, big data is at the heart of practically everything we do today. That person can also now record and analyze their utility usage via smart home solutions—anywhere, anytime. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities.

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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. One of the trends, “Micro-Targeting,” is about creating a highly personalized program. Years ago, the term “Big Data” became popular. Of course, the trend in AI is at the top of the list.

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The Future of Live Betting in the Age of Big Data

CSM Magazine

Big Data and Its Impact on Live Betting Big data is one form of technology that bookmakers have used for as long as it’s been available. Of course, technology has significantly improved the way that big data analysis is conducted, which has allowed the live betting niche to continue to grow and push forward.