Big data CRM Quality management 
Aspect
AUGUST 26, 2019
There is information everywhere: in your ACD , WFM, CRM, quality management, recording, surveys, speech analytics and self-service systems. Powerful data analysis and visualization tools help analysts traverse this massive body of information to extract the most important insights.
DMG Consulting
DECEMBER 10, 2018
This has been the case for the past 40 years, but now the vendors are adding analytics, big data, artificial intelligence (AI) and robotic process automation (RPA) to help companies work smarter instead of harder. The worlds of interaction management and customer relationship management (CRM) are coming together.
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Connect
APRIL 18, 2024
The technology can also boost agent productivity with automation, real-time guidance, and performance coaching and enhance operational efficiency by reducing costs, optimising resources, and enabling data-driven decisions.
Enghouse Interactive
JULY 10, 2018
The legacy call center system’s inability to integrate with Partner Colorado’s home-grown CRM system was as big of a problem as its limited functionality. Core requirements included seamless integration with Avaya IP Office and its home-grown CRM system, as well as ease-of-use for agents and flexible reporting.
NobelBiz
AUGUST 3, 2021
CRM software: Allows agents to optimize their job by making it easier to identify clients and their reasons for calling. On the other hand, if supervisors or quality managers are spending hours identifying calls to coach, a decent speech analytics solution will save you time and enhance performance.
Verint
MARCH 2, 2016
CRM Magazine – Roundtable Webinar. March 2; Webinar. Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m.
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