Amity

MAY 25, 2016

In the world of SaaS, there certainly isn’t a lack of data – big data, small data – all of that data! The Opportunity-Based: Age of customer. Advocacy of customer. As a matter of fact, there is probably too much of it – way too much of it. Product feedback.

Customer advocacy 63

Customer advocacy SaaS Big data Accountability 63

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success AI is all about leveraging big data, Artificial intelligence(AI), and machine learning(ML) to give unprecedented powers to every Customer Success Manager (CSMs) and team. It enables CSMs to retain customers with confidence, drive adoption to deliver value, and make sure shot upsells. Jeff Heckler.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

Totango

FEBRUARY 26, 2021

The best case is when your customer loves your product so much that they recommend it to their friends and colleagues. You can see this from high Net Promoter Scores or by looking at your brand advocates with customer advocacy software services such as Zuberance. Look at the data. You have data. Talk with them.

Customer advocacy 63

Customer advocacy Sales Accountability Enterprise 63

Amity

FEBRUARY 11, 2014

Wow – how could an industry with the words customer + success have a problem? Big data, small data – all of that data! The opportunity-based: Age of customer. Advocacy of customer. Investing in customer operations surfaced as a priority for over 200 SaaS companies we’ve spoke to.

Customer advocacy 48

Customer advocacy SaaS Big data Accountability 48

AWS Machine Learning

NOVEMBER 24, 2023

The SnapLogic Intelligent Integration Platform (IIP) enables organizations to realize enterprise-wide automation by connecting their entire ecosystem of applications, databases, big data, machines and devices, APIs, and more with pre-built, intelligent connectors called Snaps.

APIs 114

APIs Engineering SaaS Enterprise 114

Education Services Group

MARCH 27, 2023

In Customer Success, we use data for all sorts of things like analyzing customer health scores , looking for trends in Voice of the Customer (VoC) programs , and capacity planning for short and long-term strategic decision making. If you know anything about us here at ESG, you know that we love data!

Upselling 52

Upselling Big data Sales Customer Experience 52