Natalie Petouhof

FEBRUARY 28, 2016

What Does Gamification Have To Do With Performance? Also embedded in this latest release is the ability to leverage Verint Gamification ™ , a solution that applies game mechanics and behavioral science “game thinking” in a business setting.

Gamification 45

Gamification Management Analytics Metrics 45

DMG Consulting

MARCH 9, 2020

They are investing in AI, robotic process automation (RPA), big data, knowledge management (KM) and digital-first solutions, as well as cloud servicing initiatives. Companies have begun the process of digital transformation, building omni-channel service environments and implementing robotics to automate redundant and manual tasks.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Natalie Petouhof

MAY 11, 2016

sensors, smart ‘things’, device to purchase, artificial intelligence). • Data to Decisions – Using data to make informed business decisions.

Big data 40

Big data CRM Analytics Enterprise 40

Natalie Petouhof

FEBRUARY 21, 2016

Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) . Digital Marketing Transformation – Personalized, data-driven digital marketing. . examples: sensors, smart ‘things’, device to purchase).

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176