Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer. These businesses also excel in customer-care and after-sales service. This is where big data and predictive analytics come into play.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

NOVEMBER 17, 2016

Integrating devices with each other would mean a seamless dialog between one’s utilities, and a unified method of customer care. The future of customer support may lie in AI. Connected devices have the potential to be revolutionary for customers. However, though it’s in the cards, we’re not quite there.

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Customer Service Self service Brand ambassadors virtual call center 54

Fonolo

NOVEMBER 17, 2020

While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017.

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Contact Center Gamification Call Center Average Handle Time 176