CSM Magazine

JULY 2, 2024

Big Data = Big Opportunity. It’s Business AND it’s Personal First and foremost, data reigns supreme. As highlighted in the report, the past decade has seen organisations amassing vast amounts of ‘big data’ However, the real challenge lies in making this data accessible and actionable.

Big data 52

Big data Upselling Banking Customer effort 52

Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40

Metrics Customer Service Upselling Advertising 40

CSM Magazine

JANUARY 12, 2021

Perhaps your objectives are more qualitative and based on measures of customer satisfaction, customer effort and customer lifetime value? Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general?

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52