VocalCom

MAY 21, 2018

Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Only then can IVR menus truly serve customers well and save them time.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

Customers That Stick

NOVEMBER 13, 2014

Most of my efforts are spent identifying ways to improve customer effort and experience. In your own personal experience, has customer service gotten better or worse in the past five years? I feel customer service has improved. It depends on the industry and brand. Fill-In-The-Blank. >

Customer Experience 137

Customer Experience Contact Center Big data outsourcing 137

VocalCom

NOVEMBER 26, 2018

According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?

Customer effort 48

Customer effort Average Handle Time Contact center software Interactive Voice Response 48

BlueOcean

FEBRUARY 11, 2020

This Gartner article explores the top challenges of achieving a seamless customer experience through digital customer service – think website-based self-service, automation, AI and machine learning, big data, chatbots and Natural Language Processing, CRM capabilities. Read more here. Read more here.

Customer Experience 71

Customer Experience outsourcing Customer effort Big data 71

NobelBiz

FEBRUARY 22, 2023

Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. Metrics are then saved in your call center software’s database.

Analytics 52

Analytics Call Center Big data Contact Center 52

Mindtouch

APRIL 2, 2018

Agile for support increases efficiency, reduces customer effort , and delivers more value to customers faster. Dr. Michael Wu gave an engaging presentation showing how data tells a story. Dr. Wu pointed out that big data alone doesn’t provide the necessary information for machine learning because not all data is relevant.

Customer effort 48

Customer effort Big data Self service Personalization 48

CSM Magazine

JANUARY 12, 2021

Perhaps your objectives are more qualitative and based on measures of customer satisfaction, customer effort and customer lifetime value? Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52