Big data Customer effort Upselling 
CSM Magazine
JULY 2, 2024
Big Data = Big Opportunity. It’s Business AND it’s Personal First and foremost, data reigns supreme. As highlighted in the report, the past decade has seen organisations amassing vast amounts of ‘big data’ However, the real challenge lies in making this data accessible and actionable.
Tenfold - Contact Center Blog
JUNE 29, 2018
It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform employee response to any customer action or request. Context reduces your customers’ effort.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Horizon CX
AUGUST 9, 2018
It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform the employee response to any customer action or request. Context reduces your customers’ effort.
Talkdesk
AUGUST 7, 2017
We know when a package delivery is delayed, when an app crashes, when a device is not being used and when a customer walks out of a store empty-handed. These companies are able to identify customers at risk of churn and proactively engage in retention efforts.
Talkdesk
AUGUST 7, 2017
We know when a package delivery is delayed, when an app crashes, when a device is not being used and when a customer walks out of a store empty-handed. These companies are able to identify customers at risk of churn and proactively engage in retention efforts.
aircall
NOVEMBER 17, 2016
Connected customers enjoy self-service because they feel self-reliant and empowered. Self-service resources are available round the clock, which will reduce friction and lower customers’ effort score. This constant quality control would provide preemptive customer service.
Expert insights. Personalized for you.
52 
Let's personalize your content