Beyond Philosophy
SEPTEMBER 25, 2017
The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Have you used Big Data in your business?
Beyond Philosophy
JANUARY 23, 2017
It can sound a little creepy and Big Brother-ish, but this proactive approach is very important when it comes to building a great customer experience. Learn more about creating a great experience for your customers with Beyond Philosophy’s new training course: The Secrets of a Successful CX Program. Starting 17th February.
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Global Response
MARCH 27, 2024
Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. Understanding big data analytics in call centers First off, what is big data analytics?
Beyond Philosophy
AUGUST 15, 2019
You must understand what’s going on in consumers lives if you use this data—and their emotions are always going on, whether consciously or subconsciously. . In our Global Customer Experience consultancy , we look at the area of customer emotions.
Beyond Philosophy
NOVEMBER 19, 2020
These clues affect our emotions, shape our attitudes, and guide our actions. He says we need to begin to understand customer emotions and what stimulates them. You might recall that I recently discussed Customer Science on a podcast. It appeals to me because it uses a data-driven approach.
VocalCom
AUGUST 26, 2019
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. After all, understanding your customers’ habits is key to knowing how to satisfy them. Web analytics.
Beyond Philosophy
JUNE 11, 2015
However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.
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