Remove Big data Remove Customer emotions Remove Gamification
article thumbnail

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

article thumbnail

Call Center Analytics: How to Analyze Call Center Data

Balto

It provides actionable insights into key performance indicators (KPIs) such as average handle time (AHT), first call resolution (FCR), and customer satisfaction scores, which evaluate the effectiveness of call center operations and customer experience. Prescriptive Analytics: Recommends the best actions based on data insights.

article thumbnail

Customer Experience in Financial Services: A Comprehensive Guide

Balto

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.