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How Formula 1® uses generative AI to accelerate race-day issue resolution

AWS Machine Learning

To evaluate the system health of RCA, the agent runs a series of checks, such as AWS Boto3 API calls (for example, boto3_client.describe_security_groups , to determine if an IP address is allowed to access system) or database SQL queries (SQL: sys.dm_os_schedulers , to query the database system metrics such as CPU, memory or user locks).

APIs 70
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Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK

AWS Machine Learning

Customer satisfaction is a potent metric that directly influences the profitability of an organization. In this demo, we use an Asterisk server (a free contact center framework) deployed on an Amazon EC2 server to emulate a contact center connected to the PSTN through an Amazon Chime Voice Connector.

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Improve governance of your machine learning models with Amazon SageMaker

AWS Machine Learning

With the SageMaker Python SDK, you can seamlessly update the Model card with evaluation metrics. Model cards provide model risk managers, data scientists, and ML engineers the ability to perform the following tasks: Document model requirements such as risk rating, intended usage, limitations, and expected performance.

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Prioritizing employee well-being: An innovative approach with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

For Objective metric , leave as the default F1. F1 averages two important metrics: precision and recall. Review model metrics Let’s focus on the first tab, Overview. The advanced metrics suggest we can trust the resulting model. This instance configuration is sufficient for the demo. Set Instance count to 1.

Surveys 125
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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. By analyzing this data in real-time, they can quickly identify patterns or trends that may indicate areas for improvement.

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How to Bring Agile Innovation to Customer Success

Totango

An agile approach brings the full power of big data analytics to bear on customer success. This should reference your KPI metrics and lay out a path to achieve each. View a demo and try it free to experience for yourself how the right technology can bring agility to your CS strategy. Develop an Agile CS Execution Plan.

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AI-based call center: How do they work?

NobelBiz

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies.