DMG Consulting

AUGUST 17, 2017

View this document on the publisher’s website. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. This Big Data application is intended to track, evaluate, and measure activities and sentiment at every step of the customer journey.

Contact Center 69

Contact Center Technology Big data Gamification 69

Connect

DECEMBER 11, 2023

By orchestrating first-line customer engagement with intelligent routing, the solution can allocate basic engagements and repetitive tasks to automated AI solutions like chat bots or conversational virtual agents.

Technology 90

Technology Average Handle Time Cloud contact First call resolution 90

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Virtual agent exhibitors at MWC 2018: Nuance. Messaging applications.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Virtual agent exhibitors at MWC 2018: Nuance. Messaging applications.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Inbenta

JUNE 2, 2021

Many HR teams have challenges to overcome, such as reduced HR budgets or staffing that require them to do more with an HR automation tool that can automate manual tasks, simplify documentation procedures, relieve the burden of HR staff, and ensure compliance. Saves time and lets teams focus on critical issues. Automating recruitment efforts.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

DMG Consulting

MAY 21, 2020

View this document on the publisher’s website. Big Data solutions: Data repositories are an essential component of all AI and machine learning initiatives. In some cases, Big Data solutions are new applications that were created or enhanced to collect and deliver the information needed to power an AI initiative.

Big data 59

Big data Customer Service Contact Center Enterprise 59

DMG Consulting

OCTOBER 4, 2017

View this document on the publisher’s website. In any case, these three applications can make major contributions to enterprises, customers, and agents, and should be considered by all contact centers as they begin to plan their 2018 budgets. Intelligent Virtual Agents (IVAs). By Donna Fluss.

Contact Center 48

Contact Center Virtual Agent Self service Chatbots 48