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Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?
With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.
Using these scorecard workspaces, users can visually and automatically identify answers to employeeengagement questions, such as: Which employees are meeting and exceeding goals and which areas need improvement? Is the performance of employees consistent across time? What Does Gamification Have To Do With Performance?
How to Revolutionize Customer EmployeeEngagement with BigData and Gamification by Rajat Paharia. focuses on how to use bigdata and gamification to engage your customers more than ever before. Loyalty 3.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.
How to Revolutionize Customer EmployeeEngagement with BigData and Gamification. Rajat Paharia talks about creating a human motivated system that helps you boost consistent engagement among partners, employees, and customers. Loyalty 3.0: Author: Rajat Paharia. Goodreads Rating: 3.8/5.
But modern analytics goes beyond basic metricsit leverages technologies like call center data science, machine learning models, and bigdata to provide deeper insights. Predictive Analytics: Uses historical data to forecast future events like call volumes or customer churn. What is contact center bigdata analytics?
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Why Gamification Matters. Keeping employees motivated is a challenge in every industry. In this video, experts discuss if gamification will grow in the next year.
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