CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it.
Call Center Weekly
DECEMBER 19, 2017
By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. That's the essence of digital learning and is it's the new normal for employees' knowledge needs.
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CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it.
Callminer
SEPTEMBER 1, 2020
While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.
AWS Machine Learning
JULY 15, 2024
However, traditional dubbing methods are costly ( about $20 per minute with human review effort ) and time consuming, making them a common challenge for companies in the Media & Entertainment (M&E) industry. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud.
Customer Interactions
JULY 8, 2015
In this week’s very entertaining CMO Perspectives, we share an amusing post by Marketoonist.com about the dangers of listening to your own opinions. We also remind you not to forget the small data when looking at the big data with a piece from mediapost.com.
Avaya
OCTOBER 31, 2016
But then we saw the rise of technologies like cloud, mobility, social media and big data … and everything changed. Most importantly, this new state of marketing technology was fueled by big data. How much data? Suddenly, the end-to-end marketing experience was tied together through technology.
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