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Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it.
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it.
Customer journeymapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. All the crucial steps of a customer journeymap can be experienced on different devices.
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