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How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. That's the essence of digital learning and is it's the new normal for employees' knowledge needs.

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Video auto-dubbing using Amazon Translate, Amazon Bedrock, and Amazon Polly

AWS Machine Learning

However, traditional dubbing methods are costly ( about $20 per minute with human review effort ) and time consuming, making them a common challenge for companies in the Media & Entertainment (M&E) industry. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. Cristian Torres is a Sr.

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data. New Data-Sharing Attitudes Spark Next Era of Marketing Personalization.

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Gone Virtual: Recap of the CETX Conference

Callminer

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

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You’ve Got Data? Well Don’t Start There!

C3Centricity

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data. Consumers are adapting their behaviours to the trading of their personal information.

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Why Do You Need to Rethink Your Customer’s Journey

ProProfs Blog

While innovative at the time the idea was introduced, the sales funnel has changed a lot with technology. Maybe the consumers got smarter, or the sales funnel was always flawed, and we only realized it now. Either way, here’s why you may have to abandon the old-fashioned linear idea about sales funnels you have in mind.

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What are Virtual Phone Numbers? (How Do They Work?)

JustCall

Businesses are rapidly adopting big data, and artificial intelligence, particularly in response to the pandemic’s pressures. Let’s see what a virtual phone number offers to your business: It measures the performance of marketing, advertising campaigns, and sales. What about communication though?