Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science. You might recall that I recently discussed Customer Science on a podcast.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

ShepHyken

SEPTEMBER 15, 2017

Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution. These solutions are constantly combing the internet for relevant conversations and events, meaning, when appropriate, brands can jump in, join and engage with their customer base in a very organic fashion.

Marketing 523

Marketing Advertising Big data Personalization 523

Avaya

NOVEMBER 14, 2018

Hear all about Digital Transformation of Customer Experiences from Avaya at the AI & Big Data Expo North America, the leading Artificial Intelligence & Big Data Conference & Exhibition, November 28-29 at the Santa Clara Convention Center, Silicon Valley.

Big data 63

Big data Contact Center Technology Customer Experience 63

ShepHyken

SEPTEMBER 21, 2018

Now I always create a diary event with the details to ensure it prompts me when a company has missed their SLA and I should be following up – usually with a phone call as they have now let me down again! It is easy for a company to put you off electronically, to defer, delay or perhaps hope your complaint goes away.

Customer Experience 275

Customer Experience Big data Technology Chatbots 275

AWS Machine Learning

OCTOBER 1, 2022

But what are the events that led to these surprising in-game swings of win probability? Win Probability consumes event data from an ongoing match (goal events, fouls, red cards, and more) as well as data produced by other Match Facts, such as xGoals. How it is implemented?

Telecommunications 108

Telecommunications Consulting Consulting Big data 108

AWS Machine Learning

SEPTEMBER 21, 2022

This post shows how companies can introduce hundreds of employees to ML concepts by easily running AWS DeepRacer events at scale. Run AWS DeepRacer events at scale. Our post-event statistics indicate that up to 75% of all participants to DeepRacer events are new to AI/ML and 50% are new to AWS.”.

Accountability 83

Accountability APIs Enterprise Big data 83

AWS Machine Learning

FEBRUARY 21, 2025

If the question was Whats the schedule for AWS events in December?, AWS usually announces the dates for their upcoming # re:Invent event around 6-9 months in advance. Previously, Karam developed big-data analytics applications and SOX compliance solutions for Amazons Fintech and Merchant Technologies divisions.

Engineering 125

Engineering APIs Analytics Enterprise 125

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 74

APIs Engineering Metrics Big data 74

Mindtouch

MARCH 3, 2017

Back in 1997, Michael Cox and David Ellsworth first coined the term “big data” as we understand the term today. For Cox and Ellsworth, “big data” names the challenge of visualizing extremely large amounts of computer data that (in those days) exceeded the capacities of local systems. Numbers Aren’t the Whole Story.

Big data 48

Big data CRM Metrics Marketing 48

Jon Arnold

JULY 22, 2020

I’ve been getting invited to judge awards and events a fair bit lately, and this one happened yesterday. The Oracle AR folks rounded up a group of analysts to judge this mini-event, where 6 startups in their partner ecosystem each gave 3 minute rapid-fire pitches for us to evaluate.

Big data 65

Big data 65

VocalCom

AUGUST 7, 2017

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Here are five ways big data can be used to improve the customer experience. Big data is also critical to implementing targeted marketing practices.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data 92

Big data Call Center Call Logging Contact Center 92

Talkdesk

JULY 28, 2017

Turning Big Data into Big Decisions. Gather the data. Dig for correlations to downstream events. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions.

Big data 40

Big data Metrics Customer centricity Feedback 40

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Talkdesk

JULY 28, 2017

Turning Big Data into Big Decisions. Gather the data. Dig for correlations to downstream events. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions.

Big data 40

Big data Metrics Customer centricity Feedback 40

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. Toggle Enable Events on. The event subscription should get automatically verified. Choose Save Changes. The integration is now complete.

APIs 105

APIs Engineering Accountability Big data 105

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries.

Technology 153

Technology Analytics Enterprise Call Center 153

Customer Interactions

JANUARY 23, 2014

Big Data is a big business. Companies everywhere are tapping into Big Data to transform themselves. Still, for all its notoriety, Big Data is hard to pin down. Ask 10 different experts what Big Data is and you’ll get 10 different answers.

Big data 32

Big data Analytics Management Marketing 32

Customer Interactions

SEPTEMBER 12, 2013

Many other sensors and data sources will probably also be routed to PSAPs, such as LPR, gunshot detection, hazmat alerts, weather alerts, telematics, and even social media. While these sources of Big Data hold a lot of promise, they will create major challenges too. for a complete evidentiary record.

Big data 29

Big data Analytics Accountability Management 29

Customers That Stick

NOVEMBER 13, 2014

book, movie, sporting event, relationship, travel). New channels have been introduced; big data allows for deeper customer insights, all of which is being used to allow for a better customer experience. They depended on me to do a job! There are so many people and relationships that have influenced me along the way.

Customer Experience 137

Customer Experience Contact Center Big data outsourcing 137

AWS Machine Learning

FEBRUARY 26, 2024

The file saved on Amazon S3 creates an event that triggers a Lambda function. He helps customers implement big data and analytics solutions. Rushabh Lokhande is a Senior Data & ML Engineer with AWS Professional Services Analytics Practice. The function invokes the modules.

Metrics 139

Metrics Big data Analytics Engineering 139

Customer Interactions

JANUARY 29, 2015

Bob Banerjee was interviewed for two articles on Big Data for the new ASSA ABLOY Future Lab website. I invite you to read the full text of the second article below: In our previous article about Big Data we learned that retail giants like Amazon use Big Data to analyze purchases and boost sales.

Big data 28

Big data Management Sales 28

Callminer

NOVEMBER 6, 2019

Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. They do this through data visualization.

Big data 140

Big data Analytics Metrics Sales 140

Jon Arnold

OCTOBER 29, 2021

It’s one thing to do a livestream event from the comfort of home at your desk, but it’s something else doing it in a studio with a full production crew. In terms of our topic, the focus was on cybersecurity, and the pressing need for a global, standards-based effort to mitigate the risks we all face with any form of online activity.

Technology 52

Technology Big data 52

Spearline

JULY 13, 2021

Virtual “Live” Events. Since the global pandemic forced live events online, virtual event technology took off in 2020. Virtual event software startup Hopin raised $125 million in Series B funding, raising its status to a double unicorn. million users, and over 50,000 groups hosting events use its software.

Contact Center 98

Contact Center Telecommunications Surveys Analytics 98

Clarabridge

FEBRUARY 5, 2019

Events bookmark our perception of time and give us a shared cultural experience. Specific events also help keep certain businesses afloat. but by the events for which those items were purchased. Some events take place on specific days, some span weeks or months, and each comes with its own traditions and customs.

Feedback 40

Feedback Sales Marketing Customer Experience 40

Jon Arnold

APRIL 20, 2022

Apologies for not getting the word out sooner, but it’s a packed lineup, and all the details to register and attend are here on the event website. Nobody explores what’s next like Jeff, and all of a sudden, it’s VON3 next week. Hope to see you there!

Technology 52

Technology Big data 52

TechSee

JANUARY 4, 2022

Looking back on a year in review, we’ve made four new patent submissions beyond the seven current patents we hold in the CX technologies, Visual Computing, Augmented Reality, and Big Data space. We attended seven events this year, five of which were in-person! A Year of Consideration for the Environment. A Year of Connection.

Self service 109

Self service Upselling Enterprise Big data 109

AWS Machine Learning

OCTOBER 1, 2022

The following heuristic is used for computing the escape rate: We start with a series of pressure events, based on the existing Most Pressed Player Match Fact. Each event consists of a list containing all individual pressure events on the ball carrier during one individual ball possession (IBP) phase. Examples of escapes.

Consulting 107

Consulting Consulting Telecommunications Big data 107

AWS Machine Learning

JUNE 19, 2023

The preceding event is logged in AWS CloudTrail with the name AddMemberToGroup. An Amazon EventBridge rule listens to CloudTrail events and matches the AddMemberToGroup rule pattern. This function performs the following actions: Receive the CloudTrail AddMemberToGroup event from EventBridge.

APIs 96

APIs Accountability Construction Enterprise 96

360Connext

MARCH 13, 2017

It’s been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. Big AI will be just as important as Big Data in the near future. In the past few years, we’ve heard so much around big data. Copyright 2017 · 360Connext. Sign Me Up!

Big data 77

Big data Education Consulting Consulting 77

AWS Machine Learning

FEBRUARY 2, 2023

One of the challenges when building predictive models for punt and kickoff returns is the availability of very rare events — such as touchdowns — that have significant importance in the dynamics of a game. Using a robust method to accurately model distribution over extreme events is crucial for better overall performance.

Calibration 95

Calibration Engineering Big data Automotive 95

CSM Magazine

MARCH 24, 2025

A Harvard Business Review study found that companies using big data analytics increased profitability by 8%. While this statistic specifically addresses data-centric strategies, it highlights the broader value of well-structured technical investments. A well-implemented cloud infrastructure adjusts its capacity in response.

Best practices 52

Best practices Analytics Finance Big data 52

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Webinarstock Calendar of Events. Link for WebinarStock US Sessions. Link for WebinarStock UK Sessions.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

SEPTEMBER 9, 2022

Reflection time is the time it takes for a feature to be available to read after the contributing events were emitted, for example, the time between a listener liking a show and the PIT LikeCount feature being updated. Sources of the data are the backend services directly serving the app. Data Engineer for Amp on Amazon.

Personalization 94

Personalization APIs Metrics Engineering 94

AWS Machine Learning

MARCH 15, 2024

When training is complete, choose the System tab to see the training time durations on your edge servers and aggregation events. He entered the big data space in 2013 and continues to explore that area. Choose the Training Status tab and wait for the training run to complete. You can also navigate to the tabs available.

Healthcare 132

Healthcare Big data Engineering Accountability 132