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5 Ways Big Data Can Improve the Customer Experience

VocalCom

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Here are five ways big data can be used to improve the customer experience. Identify the metrics that need improvement in the contact center.

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Opentalk 2017: Turning Big Data into Big Decisions

Talkdesk

Turning Big Data into Big Decisions. In this Opentalk session, Tomasz reveals the biggest mistakes startups make with their metrics and what to do about it to optimize your business. The number one metric mistake. Lagging metrics create long feedback loops — too long. The 411 on Proxy Metrics.

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Opentalk 2017: Turning Big Data into Big Decisions

Talkdesk

Turning Big Data into Big Decisions. In this Opentalk session, Tomasz reveals the biggest mistakes startups make with their metrics and what to do about it to optimize your business. The number one metric mistake. Lagging metrics create long feedback loops — too long. The 411 on Proxy Metrics.

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Big Data Is Turning 20 – Let’s Celebrate with Tough Love

Mindtouch

Back in 1997, Michael Cox and David Ellsworth first coined the term “big data” as we understand the term today. For Cox and Ellsworth, “big data” names the challenge of visualizing extremely large amounts of computer data that (in those days) exceeded the capacities of local systems. Numbers Aren’t the Whole Story.

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Techniques and approaches for monitoring large language models on AWS

AWS Machine Learning

In this post, we demonstrate a few metrics for online LLM monitoring and their respective architecture for scale using AWS services such as Amazon CloudWatch and AWS Lambda. Overview of solution The first thing to consider is that different metrics require different computation considerations. The function invokes the modules.

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Bundesliga Match Fact Win Probability: Quantifying the effect of in-game events on winning chances using machine learning on AWS

AWS Machine Learning

But what are the events that led to these surprising in-game swings of win probability? The first component of the three input dimensions consists of a feature set that describes the current game action in real time for both teams in performance metrics. Gathered match-related data gets ingested through an external provider (DataHub).

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How DPG Media uses Amazon Bedrock and Amazon Transcribe to enhance video metadata with AI-powered pipelines

AWS Machine Learning

To evaluate the transcription accuracy quality, the team compared the results against ground truth subtitles on a large test set, using the following metrics: Word error rate (WER) – This metric measures the percentage of words that are incorrectly transcribed compared to the ground truth. A lower MER signifies better accuracy.