Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

Customer Interactions

SEPTEMBER 12, 2013

Many other sensors and data sources will probably also be routed to PSAPs, such as LPR, gunshot detection, hazmat alerts, weather alerts, telematics, and even social media. While these sources of Big Data hold a lot of promise, they will create major challenges too. for a complete evidentiary record.

Big data 29

Big data Analytics Accountability Management 29

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.

Contact Center 52

Contact Center Big data Call Center Technology 52

ShepHyken

SEPTEMBER 21, 2018

Now I always create a diary event with the details to ensure it prompts me when a company has missed their SLA and I should be following up – usually with a phone call as they have now let me down again! Customers today want and expect service and when needed, personal service and engagement with a human.

Customer Experience 273

Customer Experience Big data Technology Chatbots 273

AWS Machine Learning

OCTOBER 16, 2024

Generate metadata Now that DPG Media has the transcription of the audio files, they use LLMs through Amazon Bedrock to generate the various categories of metadata (summaries, genre, mood, key events, and so on). Tom Lauwers is a machine learning engineer on the video personalization team for DPG Media.

Engineering 104

Engineering Metrics APIs Big data 104

Eptica

SEPTEMBER 20, 2017

Date: Wednesday, September 20, 2017 How AI can deliver a personalized and predictive customer experience. Author: Vincent Giraud Customers are ever-more demanding, and want fast, high quality and above all personalized service from the organizations that they deal with. Published on: September 20, 2017.

Personalization 49

Personalization Customer Experience Analytics Government 49

Infinity

SEPTEMBER 25, 2018

Data analytics, conversational software, big data, and buyer profiles are just a few capabilities allowing companies to increase personalisation, with real business results. Enter Audiense, which focuses on the enormous source of public audience data that is Twitter. But how can you offer personalisation?

Personalization 45

Personalization Analytics Big data Marketing 45

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 265

Gamification Big data Personalization Feedback 265

Beyond Philosophy

NOVEMBER 19, 2020

” Pine says Customer Experiences should be memorable, personal, and emotionally engaging, so customers value the time they spend with your company. It appeals to me because it uses a data-driven approach. Pine believes organizations should understand that experiences are a distinct economic offering, not just better service.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

TechSee

JANUARY 4, 2022

Looking back on a year in review, we’ve made four new patent submissions beyond the seven current patents we hold in the CX technologies, Visual Computing, Augmented Reality, and Big Data space. We attended seven events this year, five of which were in-person! A Year of Consideration for the Environment.

Self service 109

Self service Upselling Enterprise Big data 109

The Northridge Group

MARCH 8, 2024

I think there’s an overwhelming sense at my previous job that the client came first no matter what, even if that meant your personal life suffered. Here, while our clients are VERY important, it’s more ‘take care of your family’ because the attitude is that you can’t be a good employee if you’re not managing your personal life, too.”

Consulting 138

Consulting Consulting Telecommunications Advertising 138

AWS Machine Learning

OCTOBER 2, 2024

You can also use Amazon EventBridge to monitor events related to Amazon Bedrock. This allows you to create rules that invoke specific actions when certain events occur, enhancing the automation and responsiveness of your observability setup (for more details, see Monitor Amazon Bedrock ).

Government 114

Government APIs Enterprise Best practices 114

AWS Machine Learning

MARCH 15, 2024

Additionally, locally trained information can expose private data if reconstructed through an inference attack. To mitigate these risks, the FL model uses personalized training algorithms and effective masking and parameterization before sharing information with the training coordinator. You can also navigate to the tabs available.

Healthcare 116

Healthcare Big data Engineering Accountability 116

360Connext

MARCH 13, 2017

It’s been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. Because she lives in the app that is already personalized with each user’s schedule and preferences, she can answer questions in a personal and meaningful way. Sign Me Up!

Big data 77

Big data Education Consulting Consulting 77

JivoChat

FEBRUARY 13, 2022

It’s implemented, for example, to collect and analyze data, enabling us to make data-driven decisions and to build customer profiles. . AI marketing can give a deeper understanding of the customer journey through big data analytics and machine learning. Increase ROI. Reduce Errors. How to Use AI Marketing.

Marketing 52

Marketing Big data Analytics CRM 52

Callminer

NOVEMBER 6, 2019

Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. They do this through data visualization.

Big data 140

Big data Analytics Metrics Sales 140

Natalie Petouhof

AUGUST 15, 2022

And it allows agents to build rapport and increase personalization. The authors describe how Systems of Listening should include capabilities for monitoring and tracking customer event data, such as “when a customer navigates a website, pushes an IVR button or receives input from IoT (internet of things) devices.”

Customer Experience 52

Customer Experience Analytics Surveys Big data 52

AWS Machine Learning

JULY 14, 2022

Before you can begin publishing events from your SageMaker hosted model into Fiddler, you need to create a project within your Fiddler trial environment and provide Fiddler details about your model through a step called model registration. Now you can publish some events to Fiddler in order to observe the model’s performance.

Enterprise 83

Enterprise Engineering Analytics Big data 83

Natalie Petouhof

JUNE 4, 2015

Tweet Herman Wimmer, Co-President kicks off the event. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

CustomerSuccessBox

JUNE 20, 2022

With over-expanding data and customer demands, customers expect more automated, personalized, and predictive services. The goal of Customer Intelligence is to improve customer interactions through personalization and other enhancements to the customer experience. Customer Success Intelligence; next frontier of CS software.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Avaya

AUGUST 21, 2017

So it’s the responsibility of stadium operators, club owners, and tech partners to discover how to use innovative technology to create unique, immersive, automated, smart, social, and personalized experiences. Experiences that will bring fans to the stadium—online and in person. Leagues use data from wearables, sensors, etc.

Big data 50

Big data Entertainment Analytics Technology 50

VocalCom

JULY 30, 2018

In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. Just as customers report greater satisfaction when service has a human touch, companies gain greater insight when they engage with customers personally.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

AWS Machine Learning

AUGUST 13, 2024

Whenever a new form is loaded, an event is invoked in Amazon SQS. The Standard from processing steps are as follows: A user upload images of paper forms (PDF, PNG, JPEG) to Amazon Simple Storage Service (Amazon S3), a highly scalable and durable object storage service. Amazon Simple Queue Service (Amazon SQS) is used as the message queue.

Healthcare 121

Healthcare APIs Consulting Consulting 121

Real Blue Sky

NOVEMBER 16, 2022

AI has increasingly been used to personalize the customer experience. For many organizations, this personalization has become the basis of competitive advantage. Companies across all industries are putting this personalization at the forefront of their business strategy. And these personalized experiences are achieved with AI.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

AI has increasingly been used to personalize the customer experience. For many organizations, this personalization has become the basis of competitive advantage. Companies across all industries are putting this personalization at the forefront of their business strategy. And these personalized experiences are achieved with AI.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

AI has increasingly been used to personalize the customer experience. For many organizations, this personalization has become the basis of competitive advantage. Companies across all industries are putting this personalization at the forefront of their business strategy. And these personalized experiences are achieved with AI.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Customers That Stick

NOVEMBER 13, 2014

Personalization < Privacy. book, movie, sporting event, relationship, travel). In your own personal experience, has customer service gotten better or worse in the past five years? False Dichotomy. We know that the answer is often somewhere in between, but the fun of this section is that you have to pick just one!

Customer Experience 137

Customer Experience Contact Center Big data outsourcing 137

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Data Engineer for Amp on Amazon.

Analytics 75

Analytics Engineering Metrics APIs 75

CSM Magazine

MAY 30, 2024

Enhanced Customer Service Efficiency AI is taking customer service to another level, by swiftly and accurately handling routine questions, allowing human employees to focus on more complex issues that require a personal touch. This shift reduces wait times and significantly boosts overall customer satisfaction.

Government 52

Government Analytics Education Sales 52

Natalie Petouhof

MAY 11, 2016

To learn more, apply here: https://www.constellationr.com/events/supernova/2016. sensors, smart ‘things’, device to purchase, artificial intelligence). • Data to Decisions – Using data to make informed business decisions. Nominate yourself or someone you know before August 8, 2016. About the SuperNova Awards.

Big data 40

Big data CRM Analytics Enterprise 40

Totango

DECEMBER 16, 2020

Optimizing customer experience with personalization. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence. AI works by spotting trends in large amounts of data which would be invisible to the naked eye when viewed manually.

Journey mapping 72

Journey mapping Best practices Accountability Big data 72

CSM Magazine

FEBRUARY 22, 2022

Loggly is a cloud-based log management & analysis service that helps companies extract value & insights from machine-generated big data logs. Its “Searchable Logs” search capability allows you to use powerful queries in order to instantly find specific log events or patterns in your server/application history.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

Talkdesk

FEBRUARY 6, 2020

Gartner defines AI as applying advanced analysis and logic-based techniques, including Machine Learning, to interpret events, support and automate decisions, and take action. The ability to work with big data: In an age when data is king, AI is only as good as the data at its core. Bad data drives bad results.

Engineering 52

Engineering Entertainment Big data Enterprise 52

CSM Magazine

OCTOBER 24, 2019

With a recent study revealing that 75% of UK consumers are ‘expected to buy in at least one peak event’, and 60% expected to use a laptop or PC for their purchases, there’s no doubt that the peak retail season is continuing to grow in popularity year-on-year. This ‘event’ starts earlier and earlier. Nowhere is this more acute than now.

Big data 45

Big data Technology Analytics Personalization 45

Aria Solutions

JUNE 8, 2017

Most contact centers use interaction data to justify or support contact center metrics, such as average call handle time, speed of answer, abandonment and even first call resolution. But when you think about it, doesn’t it make more sense to capture data at the event and interaction level? So, Where Do We Go from Here?

Contact Center 48

Contact Center Big data First call resolution Metrics 48

The Northridge Group

SEPTEMBER 27, 2017

This data is then added to the history for that customer including products or purchase patterns, previous interactions and contact frequency, and lifecycle events that recently occurred. All of this data provides some excellent context for each unique customer that can be used to create a personalized and differentiated experience.

Contact Center 136

Contact Center Calibration Analytics Chatbots 136

VocalCom

NOVEMBER 26, 2018

Big data is another important resource for designing proactive customer experiences. IVR menus should be designed to reflect current company issues and events and always route customers to the most appropriate agents. Give your customers the support they need proactively. Live chat is one excellent way to do so.

Customer effort 48

Customer effort Average Handle Time Contact center software Contact Center 48