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21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management.

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Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

.” – The Value of Call Center Scheduling Software , 8×8; Twitter: @8×8. For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.