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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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How To Use Gamification To Improve CX In Your Contact Centre

Call Design

Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.

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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

This adds gamification to the customer experience mix and it could very well make your app viral. The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. And you know what that means?

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These 8 Technologies Are Transforming the Contact Center

DMG Consulting

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. This Big Data application is intended to track, evaluate, and measure activities and sentiment at every step of the customer journey. Gamification. Customer journey analytics.

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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer.

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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

AWS Machine Learning

Nanda has over 18 years of experience working in Java/J2EE, Spring technologies, and big data frameworks using Hadoop and Apache Spark. In his previous role, he conceptualized, created, and led teams to build a ground-up, open source-based AI and gamification platform, and successfully commercialized it with over 100 clients.

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Q&A recap: Driving customers to value during onboarding, at scale

ChurnZero

They’re an open source big data platform and the director of onboarding said, “Management wants me to build out a whole risk mitigation plan.” Q: Have you found B2B companies that effectively use gamification in onboarding? When we asked them would badges and gamification be motivating, they were like no.