Call Design

SEPTEMBER 21, 2021

Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

AWS Machine Learning

FEBRUARY 13, 2024

Before moving to full-scale production, BigBasket tried a pilot on SageMaker to evaluate performance, cost, and convenience metrics. Use SageMaker Distributed Data Parallelism (SMDDP) for accelerated distributed training. Log model training metrics. Use a custom PyTorch Docker container including other open source libraries.

Engineering 126

Engineering Gamification Big data Scripts 126

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer. Rewards may include recognition on leaderboards, physical prizes, priority for preferred shifts or free parking.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

ChurnZero

JULY 22, 2022

They’re an open source big data platform and the director of onboarding said, “Management wants me to build out a whole risk mitigation plan.” If you want to change things at an organization-wide level, you need to look at the data and look at what it’s costing. Q: What are your top onboarding metrics?

Gamification 98

Gamification Accountability B2B Enterprise 98

Natalie Petouhof

FEBRUARY 28, 2016

Managing performance and productivity in a typical enterprise is no easy task, given disparate systems, complex processes and the differences in performance metrics between roles and functions. What Does Gamification Have To Do With Performance? Why Is It Important to Balance Cost, Quality and Customer Service?

Gamification 45

Gamification Management Analytics Metrics 45

aircall

APRIL 16, 2021

Establish performance metrics (response time, retention, engagement, etc.). SaaS works well for a variety of general use cases, including: Data backup. Big data analytics. 8) Failing to track metrics. Use Aircall’s dashboard analytics to evaluate metrics and KPIs, set goals, gain insights, and spot trends.

SaaS 62

SaaS Sales Coaching APIs 62

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Price and Jaffe promote the practice of using the right metrics to identify company points of weaknesses.

Customer Service 71

Customer Service Gamification Consulting Consulting 71