Call Design

SEPTEMBER 21, 2021

Textbook knowledge, learning from presentations or listening to co-workers presents limitations when training agents. Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

AWS Machine Learning

FEBRUARY 13, 2024

Nanda has over 18 years of experience working in Java/J2EE, Spring technologies, and big data frameworks using Hadoop and Apache Spark. In his previous role, he conceptualized, created, and led teams to build a ground-up, open source-based AI and gamification platform, and successfully commercialized it with over 100 clients.

Engineering 134

Engineering Gamification Big data Scripts 134

Cincom

JANUARY 31, 2025

Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences. Creating robust data governance frameworks and employing tools like machine learning, businesses tend derive actionable insights to achieve a competitive edge.

CRM 40

CRM Analytics Automotive Technology 40

DMG Consulting

MARCH 9, 2020

The Report also presents an autoritative analysis of WFO market activity for the first half of 2019 and provides 5-year market projections for 12 WFO application components. They are investing in AI, robotic process automation (RPA), big data, knowledge management (KM) and digital-first solutions, as well as cloud servicing initiatives.

Consulting 48

Consulting Consulting Marketing Contact Center 48

aircall

DECEMBER 23, 2020

Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before. 2) Predictive analytics tools use data to forecast future sales results.

B2B 62

B2B Sales Technology voip 62

Balto

SEPTEMBER 12, 2023

When your customer visits your website and types their query, presenting them with a list of matching solutions to their problem from the knowledge base can solve their problem faster. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52