AWS Machine Learning

DECEMBER 1, 2022

Overview of model governance. Model governance is a framework that gives systematic visibility into model development, validation, and usage. Model governance is applicable across the end-to-end ML workflow, starting from identifying the ML use case to ongoing monitoring of a deployed model through alerts, reports, and dashboards.

Government 85

Government Metrics APIs Engineering 85

AWS Machine Learning

OCTOBER 29, 2024

This post is part of an ongoing series on governing the machine learning (ML) lifecycle at scale. To start from the beginning, refer to Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker.

Government 86

Government Metrics Accountability APIs 86

ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. AI chatbots have been used in online retail websites as well as in healthcare, financial institutions and even in the government. We cannot escape the future.

Chatbots 239

Chatbots Personalization Healthcare Advertising 239

ShepHyken

JULY 8, 2022

With daily reports of data breaches, today’s consumers are more concerned about the security of their personal information than ever before. Confidentiality is a growing concern of governments and businesses. Therefore, it is a priority for companies receiving this data to protect and process this information responsibly. .

Omni-channel support 177

Omni-channel support Customer Service Multichannel Interactive Voice Response 177

Hero Digital

FEBRUARY 20, 2020

Choose your data sources and evaluate their readiness to create an action plan to remediate issues and/or obtain missing data. Lay a solid foundation of robust enterprise data management and governance upon which the science can evolve and advance. Implement a data-layer-centric martech architecture.

Big data 52

Big data Analytics Enterprise Government 52

AWS Machine Learning

NOVEMBER 12, 2024

Bond types**: The list covers a range of bond types, including corporate bonds, government bonds, high-yield bonds, and green bonds. In entered the Big Data space in 2013 and continues to explore that area. He is focused on Big Data, Data Lakes, Streaming and batch Analytics services and generative AI technologies.

Engineering 93

Engineering Real estate Government Big data 93

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 108

Government APIs Enterprise Best practices 108

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Automotive Chatbots Self service 52

AWS Machine Learning

AUGUST 31, 2023

The framework that gives systematic visibility into ML model development, validation, and usage is called ML governance. During AWS re:Invent 2022, AWS introduced new ML governance tools for Amazon SageMaker which simplifies access control and enhances transparency over your ML projects.

Government 52

Government Accountability Enterprise Best practices 52

AWS Machine Learning

FEBRUARY 21, 2025

Karam Muppidi is a Senior Engineering Manager at Amazon Retail, where he leads data engineering, infrastructure and analytics for the Worldwide Returns and ReCommerce organization. Previously, Karam developed big-data analytics applications and SOX compliance solutions for Amazons Fintech and Merchant Technologies divisions.

Engineering 104

Engineering APIs Analytics Enterprise 104

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

ClearAction

APRIL 3, 2015

CX governance structure: what does the company need, according to the organization and customers? Keep up-to-date through the ClearAction newsletter: Originally published on IBM Big Data & Analytics Hub. Customer Experience Governance: Do This, Not That. —@Lynn_Teo. " —@thecxguy.

Customer Experience 121

Customer Experience Employee engagement Government Big data 121

Peter Lavers

NOVEMBER 16, 2017

You also have access to fantastic tools such as IBM Watson’s cognitive technology, which are helping unscramble big data and complex customer journeys in a way that’ll never be achieved with brown paper and post-it notes! The 21 st century organizational design needs three P&L lenses – product, channel, and customer.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. Follow a clear plan on governance and decision making. Follow a Clear Plan on Governance and Decision making. Effective execution of an agile CS plan depends on following good governance and decision-making practices.

Government 103

Government Journey mapping Accountability Benchmark 103

ClearAction

APRIL 18, 2015

Data can be insightful to all of the roles HR takes on in facilitating the company’s CX goals. 60% of companies are now investing in big data and analytics to make HR more data driven. Hiring: Data can help determine common characteristics that define the "right fit" —@AlexConde.

Customer Experience 96

Customer Experience Employee engagement Big data Customer centricity 96

AWS Machine Learning

JULY 19, 2023

They provide a factsheet of the model that is important for model governance. However, when solving a business problem through a machine learning (ML) model, as customers iterate on the problem, they create multiple versions of the model and they need to operationalize and govern multiple model versions.

Government 85

Government Best practices Metrics Enterprise 85

AWS Machine Learning

FEBRUARY 13, 2024

Who needs a cross-account feature store Organizations need to securely share features across teams to build accurate ML models, while preventing unauthorized access to sensitive data. SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance.

Accountability 118

Accountability Government Engineering Scripts 118

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. data security, gig economy, AI, machine learning).” That’s what we asked each of them: How do you see the future of customer experience??

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator Creating enterprise-grade, LLM-powered applications and integrations that meet security, governance, and compliance requirements has traditionally demanded the expertise of programmers and data scientists. He currently is working on Generative AI for data integration. Not anymore!

Enterprise 70

Enterprise APIs Engineering Government 70

Aspect

DECEMBER 27, 2017

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. In 2018, we should see much better integration with customer data and analytics, bringing customer history, behavioral patterns, and big data into chatbot interactions.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Avaya

MAY 9, 2017

It means enterprise leaders having a firm grip on the big data that infuses their organizations. Consider industries like government, where 71% of federal IT decision makers still use old operating systems to run important applications. It requires executive buy-in, sponsorship, and steady leadership. The bad news?

Customer Experience 76

Customer Experience Government Big data Enterprise 76

AWS Machine Learning

JANUARY 6, 2023

Jessie Danqing Cai, Associate Research Director, Big Data & Analytics Practice, IDC Asia/Pacific. The launches included three new capabilities for ML model governance. A new role manager, model cards, and model dashboard simplify access control and enhance transparency to support ML model governance.

Government 74

Government Engineering Big data Marketing 74

ClearAction

JUNE 8, 2015

Originally published on IBM Big Data & Analytics Hub. Customer Experience Governance: Do This, Not That. After all, studies have shown that sports team-like coordination among the managers of various aspects of customer experience yields stronger business results. We all want to win with customers.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

AWS Machine Learning

JUNE 25, 2024

Shelbee is a co-creator and instructor of the Practical Data Science specialization on Coursera. She is also the Co-Director of Women In Big Data (WiBD), Denver chapter. He is responsible for helping customers solve their observability and governance challenges with AWS native services.

Metrics 108

Metrics APIs Government Big data 108

Natalie Petouhof

JUNE 9, 2015

Organizations lack leadership and governance for experience management success. Evolve commerce with interaction and behavior pattern analytics by putting big data to work. Strive for unity among channel connectivity. Use predictive insights to deliver real-time, optimized responses.

Management 68

Management CRM Government Big data 68

Cincom

JANUARY 31, 2025

Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences. Creating robust data governance frameworks and employing tools like machine learning, businesses tend derive actionable insights to achieve a competitive edge.

CRM 40

CRM Analytics Automotive Technology 40

AWS Machine Learning

MARCH 23, 2023

He works with government, non-profit, and education customers on big data and analytical projects, helping them build solutions using AWS. In his free time, he enjoys refereeing football games and playing softball. Ben Snively is a Public Sector Specialist Solutions Architect.

Scripts 107

Scripts APIs Government Analytics 107

CSM Magazine

MARCH 9, 2021

And since Lobster is a managed service, public sector workers don’t have to worry about managing the technology or fret about how they’ll keep it up to date with the many strict regulations for local government that they must follow. The team at EBI.AI

Automotive 59

Automotive Government Transportation Big data 59

Amity

JUNE 14, 2016

Treasure Data provides the first cloud service for the entire data pipeline, including collection, storage and analysis. Now businesses can get value from big data in days. BitTitan provides cloud solutions that simplify and improve IT activities for businesses, governments, healthcare providers.

Real estate 56

Real estate SaaS Government Healthcare 56

DMG Consulting

MARCH 1, 2019

I live in a country where I can freely, without fear of persecution, disagree with my government. Once this occurs, companies will be able to focus on delivering the products and services that customers want and need without having to dedicate so much time and so many resources on protecting customer data.

Biotechnology 59

Biotechnology Government Big data Technology 59

AWS Machine Learning

OCTOBER 27, 2022

With environmental, social, and governance (ESG) initiatives becoming more important for companies, our customer, one of Greater China region’s top convenience store chains, has been seeking a solution to reduce food waste (currently over $3.5 million USD per year). Ray Wang is a Solutions Architect at AWS.

APIs 98

APIs Best practices Metrics Government 98

CSM Magazine

MAY 26, 2023

Assessing Current Data Processes and Challenges Next, evaluate the current data processes and identify any existing challenges. Look at workflows, data governance, and metadata management practices to pinpoint areas of improvement. Additionally, automation technologies can help reduce human error and ensure data accuracy.

Management 52

Management Government CRM Benchmark 52

AWS Machine Learning

APRIL 11, 2023

These customers need to balance governance, security, and compliance against the need for machine learning (ML) teams to quickly access their data science environments in a secure manner. We also introduce a logical construct of a shared services account that plays a key role in governance, administration, and orchestration.

APIs 75

APIs Accountability Scripts Enterprise 75

Balto

JANUARY 14, 2025

But modern analytics goes beyond basic metricsit leverages technologies like call center data science, machine learning models, and big data to provide deeper insights. Predictive Analytics: Uses historical data to forecast future events like call volumes or customer churn. What is contact center big data analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

CSM Magazine

AUGUST 1, 2024

Big data’s rapid proliferation has created new complexities that traditional warehouses were never intended to handle, leading to difficulties with both scalability and performance. Furthermore, their use allows scalable storage and processing capacities that adjust accordingly according to data volumes.

Big data 52

Big data Enterprise Analytics Government 52

Fonolo

SEPTEMBER 20, 2018

For instance, governments hope to deploy it to control and eliminate varied levels of malpractices in society. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Education 65

Education Contact Center Government contact center solutions 65