ShepHyken

MARCH 12, 2018

Whatever your industry, you need to keep up. There will be the ones you expe ct along with some big surprises. Five Organizations that Are Using Big Data to Power Digital Transformation by Conner Forrest. ZDnet) Big data can be a great asset in achieving digital transformation.

Customer Service 99

Customer Service Big data Technology Customer Experience 99

LiveVox

JUNE 22, 2022

The telecommunication industry has always been on the cusp of change and 2022 has been a year that’s amplified that position. The post Challenges in the Telecom Industry (Updated for 2022) – New Services, Big Data, & Industry Knowledge appeared first on Livevox. The top challenges in […].

Big data 52

Big data Telecommunications 52

ShepHyken

DECEMBER 12, 2016

Boomtrain) Artificial Intelligence, machine learning, and big data analytics have been around for a while in the B2B world. You’ll find good information, some stats and facts and insights from some of the top customer service and experience experts in the industry. Is Your Digital Marketing Strategy Ready for an AI Intervention?

Customer Service 270

Customer Service Chatbots Contact Center Metrics 270

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. AutomationEdge helps network providers automate data entry, invoice processing, and responses to queries.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

AWS Machine Learning

NOVEMBER 22, 2024

The data mesh architecture aims to increase the return on investments in data teams, processes, and technology, ultimately driving business value through innovative analytics and ML projects across the enterprise. However, as data volumes and complexity continue to grow, effective data governance becomes a critical challenge.

Government 97

Government Banking Accountability Engineering 97

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. It is having most impact, and will likely continue to do so, in traditional industries such as retail banking.

Banking 225

Banking Customer centricity Big data Finance 225

TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. TechSee is led by industry veterans with years of experience in mobile technologies, artificial intelligence, and big data.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

CSM Magazine

JUNE 20, 2024

Big Data and Its Impact on Live Betting Big data is one form of technology that bookmakers have used for as long as it’s been available. Of course, technology has significantly improved the way that big data analysis is conducted, which has allowed the live betting niche to continue to grow and push forward.

Big data 52

Big data Technology Personalization Accountability 52

ShepHyken

AUGUST 28, 2017

While the article’s title appears to be focused on contact and support centers, the concepts can be used by any type of business in any industry. Ideas like understanding industry benchmarks and using feedback are for everyone. My Comment: Don’t skip this article if you’re not in the contact center world.

Customer Service 205

Customer Service Contact Center Benchmark Big data 205

CSM Magazine

MAY 20, 2021

Fine-tuning this part of your customer experience is best achieved through the use of big data. Developing and properly deploying data sets will provide you with a clear path forward to inspire your customers and improve the terms of purchase. Using modern data. Driving up engagement.

Big data 52

Big data Customer retention Feedback Marketing 52

Beyond Philosophy

NOVEMBER 19, 2020

The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going. It appeals to me because it uses a data-driven approach. What Are Some of the Mistakes of the Past for Customer Experience?

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

ShepHyken

OCTOBER 5, 2021

Top Takeaways: The lack of information on a specific customer or product is the key problem for most businesses in every industry. Since the data is often scattered across many platforms, it is not readily available to customer service professionals when they need it. Shep Hyken is a customer service and experience expert,?

Big data 213

Big data Enterprise Technology Customer Service 213

ShepHyken

NOVEMBER 16, 2018

As a matter of fact, when you don’t react to a question, you harm your brand reputation since that data is available to a great many people. The upside of these new devices is that you have a more extensive data gathering pool; you can quickly track your innovative work by using the big data.

Technology 253

Technology Chief Customer Officer Education Big data 253

Beyond Philosophy

SEPTEMBER 19, 2019

It is a barometer of customer satisfaction because it covers 13 different industry sectors and has over 45,000 responses. Use Big Data wisely. One of the things Causon advises is for companies to consider how they use big data.

Big data 283

Big data Consulting Consulting Banking 283

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data 92

Big data Call Center Call Logging Contact Center 92

AWS Machine Learning

SEPTEMBER 3, 2024

Harnessing the power of big data has become increasingly critical for businesses looking to gain a competitive edge. However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise.

Big data 115

Big data Engineering Accountability Real estate 115

ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken.

Chatbots 234

Chatbots Personalization Healthcare Government 234

ShepHyken

JUNE 30, 2017

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. She is extremely passionate about B2B marketing strategies for products that harness the web and social media as customer channels.

Government 234

Government Technology Benchmark call center software 234

ShepHyken

APRIL 28, 2024

To create an actionable plan, you need the right information and a wide-angle look at the industry. Years ago, the term “Big Data” became popular. My Comment: And as long as we’re on the topic of loyalty programs, here’s another informative article.

Customer Service 183

Customer Service Advertising B2C Big data 183

C3Centricity

DECEMBER 1, 2020

The Age of the Customer and the Fourth Industrial Revolution. However, The World Economic Forum reported a few years ago that we are now on the brink of the “ Fourth Industrial Revolution ” which is blurring the lines between physical, digital and biological spheres. ” in this article from Industry Week.

Marketing 102

Marketing Big data Customer centricity B2C 102

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Part 2: Data enrichment and insights. Conclusion.

Analytics 93

Analytics APIs Healthcare Big data 93

AWS Machine Learning

OCTOBER 31, 2024

About the Authors Nizar Kheir is a Senior Solutions Architect at AWS with more than 15 years of experience spanning various industry segments. He enjoys supporting customers in their digital transformation journey, using big data, machine learning, and generative AI to help solve their business challenges.

APIs 124

APIs Scripts Accountability Construction 124

AWS Machine Learning

OCTOBER 5, 2023

Large language models (LLMs) have captured the imagination and attention of developers, scientists, technologists, entrepreneurs, and executives across several industries. Karthick has a PhD in Industrial and Systems Engineering with a minor in Operations Research from North Carolina State University. He founded StylingAI Inc.,

Scripts 125

Scripts Big data Engineering SaaS 125

TechSee

SEPTEMBER 15, 2022

NeuraFlash , using TechSee’s Computer Vision AI and AR , is able to provide organizations across any industry with the knowledge and confidence to enable service reps and technicians to use the power of vision to reduce friction along the customer engagement lifecycle. “NeuraFlash is very excited to be partnering with TechSee.

Big data 109

Big data Consulting Consulting Contact Center 109

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Every time technician is dispatched, the company incurs a significant expense. Solution: Two New Technology Trends.

Technology 153

Technology Analytics Enterprise Call Center 153

CSM Magazine

JULY 16, 2020

Whatever the industry, successful companies know that building a business based on price alone is not sustainable. Data-driven AI solutions also make formidable weapons against the common problems facing insurance managers such as highlighting fraudulent claims and mitigating claims leakage. . Customer service is what matters most.

Automotive 59

Automotive Transportation Upselling Enterprise 59

TechSee

APRIL 9, 2018

Visualization and automation are two fundamental innovations that are currently transforming the customer service industry. The team at TechSee is committed to the research and development of these technologies in the domain of customer care.

Technical Support 111

Technical Support Big data Customer Care Technology 111

Tethr

AUGUST 13, 2020

Power’s leading industry intelligence, data, and benchmarks with the voice of customer insights delivered from Tethr to help organizations explore and pinpoint the specific areas needing attention to improve customer experience. The world’s leading businesses across major industries rely on J.D.

Customer Experience 120

Customer Experience Benchmark Best practices Big data 120

Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

CSM Magazine

FEBRUARY 6, 2025

Practical Learning Opportunities: Look for internships, case studies, and industry collaborations that prepare you for real-world challenges. Networking Opportunities: Programs featuring connections with alumni in industries known for customer service (like retail, hospitality, or healthcare) can provide career advantages.

Customer centricity 52

Customer centricity Healthcare Analytics Big data 52

CSM Magazine

APRIL 5, 2022

The financial services industry is one of the most important sectors in the global economy. These companies are able to provide a smoother customer experience by leveraging cutting-edge technologies such as cloud-based banking, mobile apps, and Big Data analytics. It is also one of the most competitive.

Customer Service 52

Customer Service Big data Self service Banking 52

Peter Lavers

OCTOBER 19, 2017

It also fuels the Data List Broking industry, which seeks to provide highly targeted prospect lists based on such characteristics. In my view this is one of the great opportunities of the Big Data / Machine Learning / AI / Cognitive revolution – that attitudinal data can be systematically captured and/or inferred.

Analytics 173

Analytics CRM Big data Marketing 173

C3Centricity

AUGUST 17, 2020

” While retail is clearly suffering as purchases in lockdown went online, it is not the only industry to have been hit hard. According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. The industry grew a measly 2.1%

Customer centricity 118

Customer centricity Airlines Big data Marketing 118

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer.

Customer Experience 133

Customer Experience Big data Customer centricity Technology 133

AWS Machine Learning

FEBRUARY 18, 2025

About the Author Carlos Contreras is a Senior Big Data and Generative AI Architect, at Amazon Web Services. Carlos specializes in designing and developing scalable prototypes for customers, to solve their most complex business challenges, implementing RAG and Agentic solutions with Distributed Data Processing techniques.

APIs 71

APIs Engineering Metrics Big data 71

Customers That Stick

NOVEMBER 13, 2014

It depends on the industry and brand. New channels have been introduced; big data allows for deeper customer insights, all of which is being used to allow for a better customer experience. Most of my efforts are spent identifying ways to improve customer effort and experience. I feel customer service has improved.

Customer Experience 137

Customer Experience Contact Center Big data outsourcing 137