COPC

SEPTEMBER 5, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 4, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. “… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service.

industry standards 40

industry standards Enterprise Technology Self service 40

Fonolo

OCTOBER 31, 2018

Think “P2P”, “big data”, “IoT”, or “blockchain”. It’s part of a continuum of web sites, smart speakers, mobile apps and IVR. In general, companies and consumers are both getting better at handling more interactions via self-serve. Meeting the Industry Standard of Service Level. Plus so Much More!

Call Center 105

Call Center Self service Technology industry standards 105