Big data Journey mapping Study 
CX Accelerator
FEBRUARY 2, 2020
I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. I then asked them to recommend a college major or field of study. I suspect that even in those fields of study, there might still be some practical use for CX skills.
CX Accelerator
FEBRUARY 2, 2020
I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. I then asked them to recommend a college major or field of study. I suspect that even in those fields of study, there might still be some practical use for CX skills.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Avaya
DECEMBER 6, 2016
Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. Making Customer Journey Analytics Work for You. Can correlate data across both real-time and historical systems.
ShepHyken
APRIL 28, 2024
My Comment: I’ve been studying how different brands are creating successful loyalty programs. Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers.
ProProfs Blog
JUNE 28, 2019
Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. In fact, the popularity of influencers may cause customer journey to change significantly.
Fonolo
SEPTEMBER 12, 2018
Step 2: Create a “Customer Experience Map”. This step, similar to a customer journey map, is vital as it vividly points out consumer touch points that can establish a personal connection between the company and the customer. Successful Cases Studies. We’ll talk about: How AI Can be Used to Create Better CX.
VocalCom
JULY 30, 2018
In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. By defining a few key customer profiles, for example, your brand can create a customer journey map for each and determine the best ways to satisfy each person’s preferences.
Expert insights. Personalized for you.
320 
Let's personalize your content