Big data Journey mapping Surveys 
CX Accelerator
FEBRUARY 2, 2020
It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Erica Mancuso. . Eric Engwall. Conclusions.
Aspect
AUGUST 26, 2019
There is information everywhere: in your ACD , WFM, CRM, quality management, recording, surveys, speech analytics and self-service systems. The post Performance Management Bridges the Divide Between Big Data and Big Knowledge appeared first on Aspect Blogs.
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CX Journey
JULY 10, 2014
What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Analysis takes many forms because there will be many different types of data to make sense of.
CX Accelerator
FEBRUARY 2, 2020
It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Erica Mancuso. . Eric Engwall. Conclusions.
ShepHyken
APRIL 28, 2024
Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers. My Comment: And as long as we’re on the topic of loyalty programs, here’s another informative article. Without trust and confidence, you can’t have loyalty.
Talkdesk
MAY 19, 2015
Oxford defines “big data” as “extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.” Big data is of special interest to businesses that wish to gauge their consumers’ preferences and ideas regarding customer service.
Clarabridge
MARCH 21, 2017
Big data can be overwhelming. It’s just…well, big. And while customer experience management (CEM) activities should be data-driven, it is hard to figure out which data to use. Every industry, and every company, will have different types of data to look at. Tie ROI and value at each step along the way.
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