Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . To read more of Opentalk magazine , click the button below. After all, satisfaction does not produce loyalty in and of itself.

Metrics 40

Metrics Customer Service Advertising Upselling 40

Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . To read more of Opentalk magazine , click the button below. After all, satisfaction does not produce loyalty in and of itself.

Metrics 40

Metrics Customer Service Advertising Upselling 40

CSM Magazine

MARCH 14, 2020

As businesses become more digitized and new technologies such as AI and Big Data make their way to day-to-day processes, even seasoned managers who have been working in issue management for years can make mistakes simply because the workplace is evolving. Track social network engagement and repeat purchases.

Customer Service 75

Customer Service Management Big data Customer Care 75

CSM Magazine

JULY 28, 2015

Customer Satisfaction Surveys. Always move a live call into a mobile C-SAT survey that can be completed at the customer’s convenience. Text-based multiple choice questions result in much higher response rates than IVR surveys. CRM Push Follow Up. Acquire an opt-in to future communication from the caller.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

CSM Magazine

AUGUST 20, 2024

Benefits of Smart Data for an Improved Customer Experience Customer service and experience are among the primary ways a company can gain an edge over the competition. Smart data can help companies improve their customer experience and gain valuable insights, which in turn helps them improve their services and support.

Customer Service 52

Customer Service Management CRM Big data 52

CSM Magazine

FEBRUARY 22, 2022

They have a very efficient marketing platform as well called Frontline, through which you can launch surveys & quick polls among your customers – and drive targeted and relevant communication. Spiceworks (help desk and IT community software). Spiceworks is a help desk software that also includes a community of IT experts.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

CSM Magazine

MARCH 1, 2024

From sophisticated survey tools to real-time sentiment analysis, exchanges now have the means to tap into their users’ thoughts and preferences directly. With tools like big data analytics and adaptive algorithms, platforms can predict shifts in the market and adjust their strategies in real time.

Finance 52

Finance Big data Feedback Technology 52

CSM Magazine

JULY 28, 2022

Working with large data sets (Big Data) is primarily used for HR analytics. Under such conditions, the use of outdated technologies will lead to an increase in disconnection between the employee and the knowledge he/she needs, and an increase in the duration of the training process.

Management 59

Management Gamification Analytics Enterprise 59

CSM Magazine

DECEMBER 19, 2023

You can either buy big data from other companies or use data analytic tools to gain customer insights. For example – you can hunt for fresh ideas by surveying the market to find what new stuff your customers might love. Also, look into your competitors. To conduct market research, you can use analytics.

Advertising 52

Advertising Analytics Marketing Big data 52

CSM Magazine

JUNE 21, 2018

Recently, a company shared with us that they survey their customers twice a year. If you don’t measure the customers’ experience regularly and use the data to excel, you can’t manage it. Too often, these efforts cannot be executed well because employees are drowning in meetings, data and paperwork. Ignorance Is Bliss.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

CSM Magazine

JULY 29, 2021

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. With Addepto’s help, your company will make the most of NLP.

Real estate 98

Real estate Engineering Consulting Consulting 98

CSM Magazine

MARCH 19, 2021

“Partnering with IRI makes tremendous sense as we share a common belief in the strategic application of big data, particularly zero-party data, to drive new opportunities for our clients and new value for their most important consumers. ” About the IRI Partner Ecosystem.

Big data 52

Big data B2B Analytics Customer centricity 52