Big data Metrics White Paper 
Jon Arnold
OCTOBER 16, 2020
Details are here , and I’ll be joined by Heather Barrow of Eventus , as she shares highlights from her recent white paper about this topic – it’s quite good, and you should give it a read. Telephony was still largely analog and call recording capabilities were limited, so there wasn’t much in the way of metrics.
Mindtouch
MARCH 3, 2017
Back in 1997, Michael Cox and David Ellsworth first coined the term “big data” as we understand the term today. For Cox and Ellsworth, “big data” names the challenge of visualizing extremely large amounts of computer data that (in those days) exceeded the capacities of local systems. Numbers Aren’t the Whole Story.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
FEBRUARY 15, 2018
Go beyond the standard call center metrics! Technology has made it simple to track customer preferences, and big data provides trends and insights. Organizations that use this data properly can give their customers a better and more personalized experience, outshining the competition. 1) Rethink Your Channels.
Callminer
MARCH 9, 2020
For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Make all your call center’s metrics a part of your scheduling process. Track measurable tasks for better insight into staffing needs.
Callminer
SEPTEMBER 14, 2020
They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs. Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise.
Calabrio
APRIL 25, 2017
One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which is a self-contained silo of data. Historic data. The birth of Big Data. Contact center reporting technology of the future.
Calabrio
APRIL 25, 2017
One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which is a self-contained silo of data. Historic data. The birth of Big Data. Contact center reporting technology of the future.
Expert insights. Personalized for you.
98 
Let's personalize your content