Webinar Preview: What Contact Centers Really Need - Big Analytics, not Big Data
Jon Arnold
OCTOBER 16, 2020
Details are here , and I’ll be joined by Heather Barrow of Eventus , as she shares highlights from her recent white paper about this topic – it’s quite good, and you should give it a read. Telephony was still largely analog and call recording capabilities were limited, so there wasn’t much in the way of metrics.
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