Top 5 Customer Service & CX Articles for Week of April 29, 2024
ShepHyken
APRIL 28, 2024
My Comment: I’ve been studying how different brands are creating successful loyalty programs. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. One of the trends, “Micro-Targeting,” is about creating a highly personalized program.
Let's personalize your content