NICE inContact

JULY 23, 2015

If ignorance were really bliss no one would be talking about big data or business intelligence like it’s the best thing since the light bulb was invented. The reality is that all people and businesses alike crave intelligence at every opportunity. Some recent additions to the arsenal include: Cross Platform Communication.

Contact Center 48

Contact Center Big data Interactive Voice Response Coaching 48

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Voxjar

JUNE 8, 2021

Automated Quality Assurance Solutions: Speech Analytics. The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. But they also have a built in quality management module.

Call Center 51

Call Center Analytics Enterprise Sales 51

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

NobelBiz

AUGUST 3, 2021

On the other hand, if supervisors or quality managers are spending hours identifying calls to coach, a decent speech analytics solution will save you time and enhance performance. Data management, whether through a user account, a website, or a form, is a lever for optimizing consumer interaction.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Enghouse Interactive

JULY 10, 2018

By selecting Enghouse Interactive Communications Center (CC) and Quality Management Suite (QMS), Partner Colorado Credit Union found a solution that was intuitive, highly functional, reliable and that provided visibility into each touchpoint of the member experience.

Self service 40

Self service CRM Contact Center Analytics 40

Verint

MARCH 2, 2016

CRM Magazine – Roundtable Webinar. March 2; Webinar. Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m.

CRM 22

CRM Analytics Enterprise Marketing 22

AWS Machine Learning

OCTOBER 24, 2024

The benefits of this solution are: You can flexibly achieve data cleaning, sanitizing, and data quality management in addition to chunking and embedding. You can build and manage an incremental data pipeline to update embeddings on Vectorstore at scale. You can choose a wide variety of embedding models.

Engineering 111

Engineering Big data Scripts SaaS 111

AWS Machine Learning

NOVEMBER 13, 2024

It helps organizations comply with regulations, manage risks, and maintain operational efficiency through robust model lifecycles and data quality management. Ultimately, ML governance builds stakeholder trust and aligns ML initiatives with strategic business goals, maximizing their value and impact.

Government 102

Government Engineering Metrics APIs 102