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Fine-tune and deploy a summarizer model using the Hugging Face Amazon SageMaker containers bringing your own script

AWS Machine Learning

Build your training script for the Hugging Face SageMaker estimator. script to use with Script Mode and pass hyperparameters for training. Thanks to our custom inference script hosted in a SageMaker endpoint, we can generate several summaries for this review with different text generation parameters. If we use an ml.g4dn.16xlarge

Scripts 92
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Contact Center Trends 2024: Our Predictions

Fonolo

Today’s trends are tech-driven Today’s top customer service story is all about technology. We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology.

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How Twilio used Amazon SageMaker MLOps pipelines with PrestoDB to enable frequent model retraining and optimized batch transform

AWS Machine Learning

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3).

Scripts 117
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Customer Experience Automation: Transforming the Future of Customer Service

TechSee

CXA refers to the use of automated tools and technologies to manage and enhance customer interactions throughout their journey with a company. As technology evolved, so did the sophistication of CXA solutions. These technologies have vastly improved the efficiency and effectiveness of customer service operations.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality. ” 2. Coveo.

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How Can New Technologies Enhance Your Customer Experience?

CSM Magazine

If you are keen on driving up revenue, maintaining customer loyalty, and establishing your company as a leader in your field, ensure to embrace the following technologies to take customer experience to the next level. Technology is leading the way in improving customer experience through technologies such as AI, NLP and RPA.

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash init-script.bash This script prompts you for the following: The Amazon Bedrock knowledge base ID to associate with your Google Chat app (refer to the prerequisites section). The script deploys the AWS CDK project in your account.

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