TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.

Contact Center 116

Contact Center Technology Self service Call Center 116

Zappix

JANUARY 4, 2024

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market. The post Customer Success Manager appeared first on Zappix.

Management 52

Management Self service Big data Analytics 52

Zappix

JANUARY 3, 2024

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market.

Sales 52

Sales Management Self service Big data 52

Zappix

JANUARY 2, 2024

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market.

Marketing 52

Marketing Self service Big data Analytics 52

Zappix

JANUARY 3, 2024

Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market. The post Project Manager appeared first on Zappix.

Management 52

Management Self service Big data Analytics 52

Zappix

JANUARY 3, 2024

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market.

Engineering 52

Engineering Sales Self service Big data 52

Zappix

FEBRUARY 27, 2024

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. Zappix is a privately held software company offering cloud-based technology that transforms the Customer Care Experience. The post Technical Business Analyst appeared first on Zappix.

Big data 52

Big data Self service Analytics Customer Care 52

CSM Magazine

FEBRUARY 9, 2021

Encourage self-service guided advice – at EBI.AI Good for tenants and good for promoting local businesses and services. The AI technology at JLL takes just 30 seconds to deal with an issue. This gives them advice about how to remedy the fault or direct access to an engineer or handyman to book a visit.

Self service 59

Self service Marketing Automotive Transportation 59

CSM Magazine

JANUARY 19, 2023

So, what is the point in developing this technology at all ? Where I really got to know the technology that sits behind these devices is while leading on a Conversational AI (Artificial Intelligence) initiative with HomeServe , delivered alongside Sabio Group using Google’s Dialogflow.

Technology 52

Technology Entertainment Big data Self service 52

VocalCom

MAY 21, 2018

The technologies used in modern contact centers are instrumental in delivering great customer experiences. Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

aircall

DECEMBER 23, 2020

Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. Advancements in digital technology can assist your sales teams greatly. With so many digital tools to choose from, it can be easy to load up your technology stack to avoid the fear of missing out. Validation.

B2B 62

B2B Sales Technology voip 62

AWS Machine Learning

NOVEMBER 12, 2024

Agmatix is an Agtech company pioneering data-driven solutions for the agriculture industry that harnesses advanced AI technologies, including generative AI, to expedite R&D processes, enhance crop yields, and advance sustainable agriculture. Agmatix’s technology architecture is built on AWS.

Analytics 104

Analytics APIs Engineering Technology 104

The Northridge Group

MARCH 28, 2022

The scope of these observations encompassed the actual call flow, associate call handling, and their use of systems, tools and job aids – all to understand the impediments front-line personnel face in performing their customer service responsibilities. The data was loaded, cleaned, transformed, and analyzed using SQL tables.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data 92

Big data Call Center Call Logging Contact Center 92

Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. However, using technology to perform repetitive tasks better allows us to evolve human effort. Self Service Apps in Customer Service. Customers love self-service.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

TechSee

JANUARY 4, 2022

TechSee’s visual assistance solutions simplify the way people deal with technology, and are being quickly adopted far and wide as more and more companies embrace visual transformation. We’ve pivoted and stretched to help a wider range of industries offer their customers better experiences with technology. 2021 Year in Review.

Self service 109

Self service Upselling Enterprise Big data 109

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Likewise, consumers react extremely well to short holding times when calling customer service and prompt email replies. . Modern consumers are also extremely self-sufficient.

Banking 88

Banking Customer Experience Big data Chatbots 88

Calabrio

NOVEMBER 25, 2020

These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center. In fact, technology is the driving force behind the biggest trends confronting contact centers today. Technology Fuels Contact Center Transformation.

Contact Center 122

Contact Center Self service Analytics Banking 122

CSM Magazine

AUGUST 1, 2024

Systems designed for real-time analytics enable businesses to quickly gain insights from their data, giving businesses immediate insights. Furthermore, organizations using cloud technology can focus on unlocking its value instead of worrying about infrastructure management.

Big data 52

Big data Enterprise Analytics Government 52

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. It is also impacting financial service cultures, as it forces banks to shift from a largely product-centric perspective to a customer-centric one.

Banking 225

Banking Customer centricity Big data Finance 225

TeamSupport

MARCH 23, 2021

Self-service options. Self-service support options are a great way to improve your customer support service. Self-service support offers several benefits for your customers and your business as well. You can create a support page with FAQs, guides, product documentation, video tutorials, and more.

B2B 105

B2B Customer Support Self service Big data 105

CSM Magazine

APRIL 5, 2022

By taking advantage of these opportunities, financial services companies can ensure that their customers receive the best possible service. Offer self-service options. For example, financial institutions can offer self-service through online portals or mobile apps. Provide a seamless customer experience.

Customer Service 52

Customer Service Big data Self service Banking 52

Fonolo

SEPTEMBER 4, 2018

Self-Service Substitution. Self-service is getting better, less error-prone and more popular. Every business has a long-tail of interactions that are too rare, or too volatile, to be worth adapting into self-serve. More here: What’s the Ceiling on Self-Service? What about Siri, Alexa and Cortana?

Call Center 209

Call Center Self service Contact Center Chatbots 209

ConvergeOne

DECEMBER 7, 2021

They went on to define the pillars of composability beyond the architecture – and how they dovetail into composable thinking and composable technologies, as well. The thought of adopting all these technologies can be a bit overwhelming, but let me assure you that it’s not quite as complicated as it may seem.

APIs 105

APIs Big data Analytics Self service 105

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

ShepHyken

APRIL 28, 2017

The right contact center technology for a SCV. By and large, the only way to ensure the personal connection customers demand is to tap into all the data that’s being generated every time they contact you. I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. You’re not simply plugging-in technology.

Customer Service 237

Customer Service Contact Center Technology Big data 237

VocalCom

JULY 2, 2020

The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In other words, technology can make us more “human”. On the other hand, technology does more than answering the basic needs of customers.

Contact Center 62

Contact Center Self service Virtual Agent Chatbots 62

Balto

AUGUST 8, 2024

Later, with the rapid advancement in machine learning and Natural Language Processing (NLP) technologies, call centers started leveraging solutions built on these technologies to provide better experiences that match rising customer expectations. Best Practices for Deploying AI Solutions in Your Call Center 1.

Call Center 52

Call Center Interactive Voice Response Coaching Chatbots 52

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. TOBi to handle a range of customer service-type questions. “Alexa, launch Netflix!”.

Interactive Voice Response 101

Interactive Voice Response Telecommunications Chatbots Big data 101

NICE inContact

JUNE 30, 2016

Despite this, many contact centers are still struggling to find practical uses, and/or measure the ROI of the technology. Similar to Big Data and other advancements in business intelligence, the data on its own is virtually useless if you don’t know what to do with it. You Still Need Analysts.

Analytics 49

Analytics Contact Center Technology First call resolution 49

SmartAction

OCTOBER 23, 2020

What is unique in this conversation today is that Choice Hotels is by no means a late cycle adopter to conversational AI technology. As you mentioned, we’ve been on this transformative journey with AI self-service over the voice channel for about 5 years now, and we’ve had a number of growing pains along the way.

Virtual Agent 85

Virtual Agent Self service Upselling Big data 85

Fonolo

OCTOBER 31, 2018

Think “P2P”, “big data”, “IoT”, or “blockchain”. AI” isn’t a particular technology (like blockchain) or even a particular concept like IoT. The core problem here is that AI is not a specific technology. The set of technologies that are included in the definition shifts with time. But “AI” is a different animal.

Call Center 105

Call Center Self service Technology industry standards 105

Win the Customer

MAY 12, 2020

If we conduct a survey for recording customer’s expectations from a business, it can often be recorded as the actual need of customer falls around- Timely responses by call centre executives, hands-on lucrative offers, self-servicing way and many more. and various others are in demand to uplift the experience of the customers.

outsourcing 128

outsourcing Big data Sales Chatbots 128

Inbenta

JUNE 2, 2021

HR teams are swiftly adopting automated workflows as they shift from manual, paper-based processes, and spreadsheets to embrace HR service automation with the assistance of the latest technological advances. HR service automation is undoubtedly the most relevant trend. What is HR automation? Benefits of HR automation.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Calabrio

NOVEMBER 25, 2020

These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center. In fact, technology is the driving force behind the biggest trends confronting contact centers today. Technology Fuels Contact Center Transformation.

Contact Center 52

Contact Center Self service Analytics Banking 52

AWS Machine Learning

NOVEMBER 24, 2023

Today, the BMW Group is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services. In an increasingly digital and rapidly changing world, BMW Group’s business and product development strategies rely heavily on data-driven decision-making.

Engineering 88

Engineering Analytics Self service Government 88

AWS Machine Learning

JULY 29, 2022

With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more. Amazon Chime SDK integration with Amazon Lex is available in US East (N.

Contact Center 114

Contact Center Interactive Voice Response Self service Accountability 114