Call Center Weekly
DECEMBER 19, 2017
By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".
Inbenta
JUNE 2, 2021
They can provide 24/7 information on any company issues, from policies, seminars, documents to how to book meeting rooms or know more about after-work groups. Recruitment processes can be enhanced with the use of AI and Big Data capabilities that can help parse, filter, and find the right candidate from a large stack of data.
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CSM Magazine
FEBRUARY 16, 2024
The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo.
Taylor Reach Group
MARCH 26, 2018
A highly focused event that brings together buyers and suppliers, the Summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities – in less than two days! Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore.
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