Natalie Petouhof

JULY 14, 2015

It’s a process that has involved a large group of global, industry experts from the retail, manufacturing and online sectors, as well as other strategic, value chain partners. The Principles are the result of a number of ongoing, collaborative initiatives over the past year and a half.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. This is where big data and predictive analytics come into play. When preparing to make improvements, call center managers need reliable information.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

COPC

SEPTEMBER 3, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool.

industry standards 40

industry standards Enterprise Technology Self service 40