TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Callminer

MARCH 9, 2020

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. “By choosing a solution that comes with regular updates, you can make sure it stays compliant and on the cutting edge of new technology. Most scheduling solutions offer a trial.

Best practices 182

Best practices Call Center Analytics Metrics 182

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. They now demand more satisfying and empowering work experiences.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Fonolo

SEPTEMBER 11, 2018

And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Select VoiceCom Blog

SEPTEMBER 29, 2022

The exponential growth of technology paved the way for drastic shifts in traditional businesses in the past ten years, particularly in how they operate and engage with customers. Today, enterprises are experimenting with artificial intelligence, cloud computing, big data, and the Internet of Things to stay ahead of the game.

outsourcing 52

outsourcing Technical Support Business Process Outsourcing Technology 52

Back Office Centers

JUNE 9, 2020

Big Data technologies like data mining cannot work their magic unless you feed them with accurate and relevant data. A quality back office support provider can offer you dependable services, and let you exploit the unforeseen advantages of modern technologies.

Telemarketing 45

Telemarketing Morale Technical Support Big data 45

ChurnZero

OCTOBER 22, 2020

It’s true that Customer Success is a newer discipline compared to the aforementioned functions, but that doesn’t make the technology any less sophisticated. CSM system adoption shows signs of extending beyond the technology vertical, and there is also a growing focus on revenue expansion rather than solely retention.

CRM 59

CRM Customer retention Technology Best practices 59

Taylor Reach Group

MAY 30, 2017

It was the first time that technology could automate a task that had previously been completed by an agent in a Call Center. . Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . AI continues this evolution.

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

Fonolo

SEPTEMBER 11, 2018

And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Call Center Pros

SEPTEMBER 10, 2018

Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. The success of any business depends on its capacity to understand the desires and necessities of its customers.

Feedback 60

Feedback Big data Sales Surveys 60

Spearline

MAY 8, 2019

With a background in technical support and operations, it’s been an interesting career move for him. And these log files are a genuine big-data environment, so the timing of a problem call is important. +/- a few minutes for the start of a call involves researching a large amount of data. Good day Mike!

Marketing 40

Marketing Engineering Technical Support Big data 40

AWS Machine Learning

AUGUST 3, 2023

On top, he likes thinking big with customers to innovate and invent new ideas for them. Aamna Najmi is a Data Scientist with AWS Professional Services. She is passionate about helping customers innovate with Big Data and Artificial Intelligence technologies to tap business value and insights from data.

APIs 63

APIs Scripts Engineering Technical Support 63

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Education 10

ROI CX Solutions

DECEMBER 3, 2024

As an award-winning professional contact center for over 16 years, ROI CX has helped multiple Fortune 500 companies provide world-class customer support. From telemarketing to order completion to live chat and technical support, ROI CX covers all facets of customer care.

outsourcing 52

outsourcing Customer Support Technical Support Telemarketing 52

AWS Machine Learning

JANUARY 7, 2025

Accurate and timely responses to technical support queries are essential for maintaining service quality. However, Parametas support team faced a common challenge in the financial services industry: managing an increasing volume of email-based client requests efficiently.

Technical Support 87

Technical Support APIs Government Analytics 87