Big data Technical Support Video 
TechSee
NOVEMBER 20, 2018
There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.
TechSee
FEBRUARY 1, 2021
This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices.
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TechSee
MARCH 7, 2019
For every customer episode – paying a bill, getting technical support with activating a device, etc. While companies continue to make great strides in developing, empowering and supporting their agents, one promising channel that must be further explored is the implementation of visual data into VEA capabilities.
TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support.
TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support.
Taylor Reach Group
MAY 30, 2017
Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . So, AI is already here, has been here for a while and will continue to support ever increasingly complex customer interactions. AI continues this evolution. Omni-Channel.
Call Center Pros
SEPTEMBER 10, 2018
Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. Currently, social networks have become a channel of communication in which we not only relate to our family and friends, but we give our opinion on products, news, share photos, videos, thoughts, etc.
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