ShepHyken

FEBRUARY 18, 2020

How to Fish the “Big Data Lake” for Customer Experience Insights. Top Takeaways: It isn’t enough to simply gather data. Top Takeaways: It isn’t enough to simply gather data. Data collection without action is a waste of time. The Customer Experience Revolution. Shep Hyken interviews Claire Sporton.

Big data 314

Big data SaaS Employee engagement Customer Experience 314

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The Current Situation with Data. Data is everywhere and most organisations are drowning in it!

Technology 121

Technology Big data Analytics Personalization 121

TechSee

NOVEMBER 20, 2018

Solution: Two New Technology Trends. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls. Better CX at lower cost.

Technology 153

Technology Analytics Enterprise Call Center 153

ShepHyken

MARCH 12, 2018

There will be the ones you expe ct along with some big surprises. Five Organizations that Are Using Big Data to Power Digital Transformation by Conner Forrest. ZDnet) Big data can be a great asset in achieving digital transformation. Here are five organizations that have used data science to boost their business.

Customer Service 99

Customer Service Big data Technology Customer Experience 99

ShepHyken

OCTOBER 2, 2020

The rise of technologies and deep penetration of automation in the business sectors has transformed the way brands interact with customers. Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. The technologies will continue to evolve. Connect with Customers on a Deeper Level.

Advertising 259

Advertising Big data Healthcare Personalization 259

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Customer Experience Entertainment Coaching 136

ShepHyken

AUGUST 4, 2017

The continual advancement of digital technology is nothing new, yet providing an outstanding customer experience is now becoming more impossible to do without incorporating the latest digital elements into it. Companies are swimming in customer data and often have the tools to understand that data.

Big data 189

Big data Customer Experience Personalization Technology 189

Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

TeamSupport

APRIL 15, 2021

Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Technology is making an increasingly significant contribution to customer service. High Touch Technology. Enhanced Customer Support.

Omni-channel support 106

Omni-channel support Customer Support Technology B2B 106

ShepHyken

SEPTEMBER 21, 2018

Businesses need to invest in technology that enables them to have more time to ‘speak’ to clients, to engage with them and make that human touch still real. You must deliver a consistent, convenient and frictionless experience. – Shep Hyken.

Customer Experience 275

Customer Experience Big data Technology Chatbots 275

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Much of the digital transformation emphasis has been on technology (big data analytics and cloud, mobile apps, etc.)

Banking 225

Banking Customer centricity Big data Finance 225

ShepHyken

DECEMBER 12, 2016

Boomtrain) Artificial Intelligence, machine learning, and big data analytics have been around for a while in the B2B world. And the answers about how Zappos is using – or not using – some of the hot technology (such as chatbots) in the customer service industry is fascinating. by Tara Thomas.

Customer Service 275

Customer Service Chatbots Contact Center Metrics 275

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality. ” 2. Coveo.

Contact Center 116

Contact Center Technology Self service Call Center 116

ShepHyken

MARCH 1, 2019

said in a Forbes article that artificial intelligence was being democratized with the creation of open source technology that was leveling the playing field. Data collection for more targeted marketing. Roy Raanani, CEO and Founder, Chosus.ai Chatbots for the basics.

Customer Experience 282

Customer Experience Chatbots Big data Marketing 282

CSM Magazine

JUNE 20, 2024

Technology has made the activity more accessible than ever, as players can access their favorite sports and wager on them using portable devices. However, it isn’t just punters who have benefited from certain technologies. Technology has shown throughout history that it has a habit of continually improving.

Big data 52

Big data Technology Personalization Accountability 52

ShepHyken

OCTOBER 5, 2021

Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze , a tool that helps companies capture a holistic view of their customers’ data. They discuss how organizations can arm their frontline customer service professionals with the technology that can help them offer better customer service. New York Times ?bestselling

Big data 220

Big data Enterprise Technology Customer Service 220

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Robotic Process Automation (RPA) is a form of business process automation technology based on AI. “Alexa, launch Netflix!”.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

Beyond Philosophy

FEBRUARY 5, 2018

What if there’s a glitch in the technology? Amazon claims to have solved the human-free issue by reassigning employees to other roles in the store, including stocking shelves, helping customers find items they need, and resolving technology issues. Will Amazon Go’s employees humanize an experience driven by technology?

Consulting 250

Consulting Consulting Big data Banking 250

ShepHyken

SEPTEMBER 15, 2017

Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken. Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution.

Marketing 523

Marketing Advertising Big data Personalization 523

ShepHyken

APRIL 28, 2017

The right contact center technology for a SCV. By and large, the only way to ensure the personal connection customers demand is to tap into all the data that’s being generated every time they contact you. I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. You’re not simply plugging-in technology.

Customer Service 239

Customer Service Contact Center Technology Big data 239

AWS Machine Learning

MARCH 18, 2025

This is where the integration of cutting-edge technologies, such as audio-to-text translation and large language models (LLMs), holds the potential to revolutionize the way patients receive, process, and act on vital medical information. These audio recordings are then converted into text using ASR and audio-to-text translation technologies.

Healthcare 112

Healthcare Analytics Consulting Consulting 112

TechSee

AUGUST 10, 2023

TechSee is led by industry veterans with years of experience in mobile technologies, artificial intelligence, and big data. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs. and Madrid. For more information, visit www.techsee.me

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

Contact Center Pipeline

FEBRUARY 16, 2022

Big data analytics is about to explode, marking a watershed moment for contact centers. There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.

Analytics 130

Analytics Contact Center Big data Technology 130

ShepHyken

JUNE 20, 2016

With conversational interfaces being hotter than ever, and big data offering personal experience to the customers, you have to value your customer service more than ever before. How chatbots have kick started a paradigm shift in customer service technology by Chloe Green. But how can you do that? Great article!

Customer Service 195

Customer Service Customer centricity Chatbots Airlines 195

AWS Machine Learning

NOVEMBER 22, 2024

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. At AWS, he helps customers build, migrate, and create new cost effective cloud solutions.

Government 100

Government Banking Accountability Engineering 100

Beyond Philosophy

SEPTEMBER 19, 2019

It isn’t about technology versus people. Use Big Data wisely. One of the things Causon advises is for companies to consider how they use big data. They successfully blend virtual and personal experiences and knowing when to deploy which in certain situations. . Success comes from the blending of the two.

Big data 283

Big data Consulting Consulting Banking 283

AWS Machine Learning

FEBRUARY 10, 2025

By using this technology, RDC can provide key insights to customers, improve solution adoption, accelerate the model lifecycle, and reduce the customer support burden. Charles Guan is the Chief Technology Officer and Co-founder of RDC. Before joining RDC, he served as a Lead Data Scientist at KPMG, advising clients globally.

Chief Customer Officer 101

Chief Customer Officer Banking SaaS Engineering 101

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Every customer interaction will contribute to the wealth of customer data held in this knowledge base.

Technology 90

Technology Average Handle Time Cloud contact First call resolution 90

ShepHyken

APRIL 28, 2024

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers.

Customer Service 187

Customer Service Advertising B2C Big data 187

C3Centricity

MARCH 15, 2018

If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. The Current Situation with Data. Data is everywhere and most organisations are drowning in it! 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data.

Big data 124

Big data Analytics Personalization Entertainment 124

Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

AWS Machine Learning

NOVEMBER 12, 2024

. — data — |isin|name|fiveyearvolatilitycur|threeyearvolatilitycur|yearvolatilitycur|Risk| |LU033504xxxx|xxxx II EUR Overnight Rate Swap UCITS ETF 1D|8.0E-4|9.0E-4|0.0011|0| Randy has held a variety of positions in the technology space, ranging from software engineering to product management. Varun Mehta is a Sr.

Engineering 112

Engineering Real estate Government Big data 112

AWS Machine Learning

SEPTEMBER 3, 2024

Harnessing the power of big data has become increasingly critical for businesses looking to gain a competitive edge. However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise.

Big data 117

Big data Engineering Accountability Real estate 117

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data 92

Big data Call Center Call Logging Contact Center 92

ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. He’s a design enthusiast and loves matcha, and is uber passionate about blockchain technology and travel. We cannot escape the future. The future is definitely automation.

Chatbots 239

Chatbots Personalization Healthcare Advertising 239

Beyond Philosophy

JULY 5, 2016

Most companies collect small and big data to do more targeted marketing selling, and use metrics like customer satisfaction, indices, NPS and/or CES to reward or punish employees. Market leaders must provide services and use technologies that restore empathy to the customer experience.

Customer Experience 210

Customer Experience Engineering Customer centricity B2C 210

AWS Machine Learning

FEBRUARY 21, 2025

He specializes in building scalable machine learning infrastructure, distributed systems, and containerization technologies. He has extensive experience developing enterprise-scale data architectures and governance strategies using both proprietary and native AWS platforms, as well as third-party tools.

Engineering 122

Engineering APIs Analytics Enterprise 122