Fonolo

SEPTEMBER 12, 2018

So, in modern times, managing customer experience is the new brand imperative. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

Inbenta

JUNE 2, 2021

Payrolls, time management and internal processes can be delivered more efficiently. In 2021, companies are looking at ways to automate time and attendance solutions, allowing employees to easily access their rosters and to receive notifications on their working hours to avoid employee burnout. Automating recruitment efforts.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

CSM Magazine

JULY 28, 2022

Working with large data sets (Big Data) is primarily used for HR analytics. It includes unique capabilities such as payroll and tax return processing, compensation management, performance management, time management, analytics, etc.; Time Tracker.

Management 59

Management Gamification Analytics Enterprise 59

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We needed to work out how to ensure our service capabilities — as well as our resources — were keeping up with our phenomenal growth.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We needed to work out how to ensure our service capabilities — as well as our resources — were keeping up with our phenomenal growth.

Enterprise 40

Enterprise industry standards Big data Interactive Voice Response 40

NobelBiz

MAY 10, 2022

Time management Much of your agents’ time is wasted on simple, repetitive activities, such as searching for client information across several platforms, repeating the same answer to the same query, etc. Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

AWS Machine Learning

APRIL 18, 2023

You can query Amazon Monitron data via AWS Glue tables with Athena, and visualize the measurement data and ML inference with Amazon Managed Grafana. With Amazon Managed Grafana, you can create, explore, and share observability dashboards with your team, and spend less time managing your Grafana infrastructure.

Management 77

Management Analytics Enterprise Accountability 77