TechSee

MARCH 7, 2019

These VEA would enable agents to identify and resolve issues more quickly, while allowing them to engage on a more personal basis with the customer, with obvious benefits in terms of loyalty and upsells.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

CSM Magazine

JULY 2, 2024

Big Data = Big Opportunity. It’s Business AND it’s Personal First and foremost, data reigns supreme. As highlighted in the report, the past decade has seen organisations amassing vast amounts of ‘big data’ However, the real challenge lies in making this data accessible and actionable.

Big data 52

Big data Upselling Banking Customer effort 52

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success AI is all about leveraging big data, Artificial intelligence(AI), and machine learning(ML) to give unprecedented powers to every Customer Success Manager (CSMs) and team. It enables CSMs to retain customers with confidence, drive adoption to deliver value, and make sure shot upsells. Let’s get to the details….

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

Balto

JANUARY 14, 2025

But modern analytics goes beyond basic metricsit leverages technologies like call center data science, machine learning models, and big data to provide deeper insights. Predictive Analytics: Uses historical data to forecast future events like call volumes or customer churn.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

CustomerSuccessBox

MAY 30, 2022

These rules have a threshold for upsell or risk signal generation. All of these, i.e. thousands of data points and millions of monitored feature events with renewal history, are correlated to learn what actually drives these renewals and upsells. In addition, increased dependency on people increases costs for the firm.

Upselling 52

Upselling Calibration Engineering Big data 52

CSM Magazine

JULY 16, 2020

Virtual Customer Assistants (VCAs) for example, are a bonus to customer service departments through their ability to cross-sell, upsell and prevent agent churn. Customer management – AI tools guarantee round-the-clock customer service – they never sleep, go off sick or need a holiday!

Automotive 59

Automotive Transportation Upselling Enterprise 59

Horizon CX

AUGUST 9, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. The company can schedule trials at convenient times, deduced from patterns of behavior, and can restrict communication to preferred channels, again deduced from available data.

Customer Experience 40

Customer Experience Big data Upselling Metrics 40

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. As front-end sales get harder, retention, upsells and cross-sells will become even more crucially important. Ali Cudby , founder and CEO, Alignmint Growth Strategies.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

Education Services Group

MARCH 27, 2023

In Customer Success, we use data for all sorts of things like analyzing customer health scores , looking for trends in Voice of the Customer (VoC) programs , and capacity planning for short and long-term strategic decision making. If you know anything about us here at ESG, you know that we love data!

Upselling 52

Upselling Big data Sales Customer Experience 52

Tenfold - Contact Center Blog

JUNE 29, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. The company can schedule trials at convenient times, deduced from patterns of behavior, and can restrict communication to preferred channels, again deduced from available data.

Customer Experience 48

Customer Experience Upselling Big data Metrics 48

Outsource Consultants

MARCH 12, 2025

Data-Driven Personalization Strategies Mexican call centers harness the power of big data and analytics to provide highly personalized customer experiences. They analyze customer interaction history, purchase patterns, and preferences to tailor their approach to each individual customer.

Customer retention 67

Customer retention Call Center outsourcing Consulting 67

JustCall

APRIL 26, 2022

Not only does this accelerate the process of devising upsell/cross-sell campaigns, but it also fixes potentially hidden problems before they intensify. AI-based assistants enable salespeople to deal with big data to attribute results with greater precision. Easier Upselling/Cross-selling. Use Cases for AI in Sales.

Sales 52

Sales B2B Upselling Chatbots 52

Amity

JUNE 8, 2016

And yes, most CRM products provide their users with a means to capture activities associated with a sales process, demographic data about the customer, and their purchasing history.

CRM 67

CRM Journey mapping B2C Upselling 67

JustCall

MARCH 28, 2023

By involving them in customer satisfaction, revenue generation, and growth-related metrics, agile approaches empower support teams to redefine their roles within the organization and contribute to revenue-generating activities like retention, upselling, and cross-selling.

Customer Service 52

Customer Service Chatbots Analytics Advertising 52

Talkdesk

AUGUST 7, 2017

Forward-thinking, customer-centric businesses are utilizing advanced techniques involving big data and speech analytics to better evaluate — and, in some cases, predict — customer satisfaction without having to explicitly ask their customers for feedback.

Metrics 40

Metrics Customer Service Advertising Upselling 40

Talkdesk

AUGUST 7, 2017

Forward-thinking, customer-centric businesses are utilizing advanced techniques involving big data and speech analytics to better evaluate — and, in some cases, predict — customer satisfaction without having to explicitly ask their customers for feedback.

Metrics 40

Metrics Customer Service Advertising Upselling 40

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose helps companies spot opportunities to deepen engagement with customers and maximize revenue through renewals and upsells. The CSM software offers a customizable and comprehensive customer health analytics system that can: Highlight users that need more product training. Identify the most engaged users.

Management 40

Management Sales SaaS Engineering 40

ChurnZero

JUNE 3, 2022

During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. I would have thought it’d be big data, etc. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. I would have thought it’d be big data, etc. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell.

SaaS 52

SaaS B2B Upselling Metrics 52

aircall

NOVEMBER 17, 2016

It might mean predicting malfunctions, observing customer habits, or identifying opportunities for upselling. With ongoing dialogue and two-way data analysis for maximum efficiency and low effort, IoT would be a means to build a lasting, loyal rapport with customers. AI can analyze consumer habits and patterns without human input.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data. All of this squandered time equals greater fees for your agents.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

ROI CX Solutions

DECEMBER 3, 2024

Its incorporating more artificial intelligence solutions for companies interested in benefiting from big data and AI insights. It provides results-driven performance overseen by an experienced, hands-on executive team. Telus Internationals expanding services are reflected in its upcoming name change Telus Digital.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

Enghouse Interactive

JULY 10, 2018

The goal is to not have members repeating themselves every time they interact with your company.Not only does the 360 degree view allow for easier service but it also allows you to anticipate members needs, and then upsell. You can also flag potential problems before they even arise.

Self service 40

Self service CRM Contact Center Analytics 40

SmartKarrot

JANUARY 28, 2022

AI and ML can help you generate metadata data, engagement data, and product adoption data to learn the renewal history that helps decode what drives the renewals and upsells. With the help of its advanced AI model and big data crunching, you can learn about every new renewal, upsell, and even churn!

B2B 10

B2B SaaS Upselling Metrics 10

SmartKarrot

JUNE 23, 2020

Without analytics, collation of behavioural data is a waste. Without analytics, CS teams can only rely on insufficient demographic data, or what’s called ‘vanity metrics. So, as Streaming, Sharing, Stealing: Big Data and the Future of Entertainment co-author Michael D. Did they like your latest feature changes?

Analytics 10

Analytics SaaS Upselling Entertainment 10

SmartKarrot

APRIL 29, 2021

Use of AI to target Customer data: Be it lead generation, nurturing, abandonment, or upselling , it is all about data. Due credits to AI assistants that this customer data can be used to paint a clear picture of the customer’s intent, shopping patterns, and behaviors. Can respond to handful of repetitive tasks.

Chatbots 10

Chatbots CRM Virtual Agent Upselling 10

SmartKarrot

OCTOBER 13, 2020

The strategy should include all the steps from collecting data, to segregate them, to analyze them along with the goals that you intend to achieve. Invest in Data Analytics Technology. There are many big-data services that you can purchase like BigML or Google Cloud ML Engine.

Customer centricity 10

Customer centricity SaaS Analytics Customer retention 10

Totango

SEPTEMBER 1, 2022

In general, QBR meetings help ensure that SaaS clients receive the value they’re paying for from their software provider, promoting higher subscription renewal, upsell, and referral rates. Overall, the benefits of SaaS QBRs boil down to higher subscription renewal rates and more revenue from upsells and referrals.

SaaS 104

SaaS Journey mapping Upselling Best practices 104